Add sections and questions to a question bank

Add sections and questions to a question bank in the Smart Assessment Engine application so that template managers can reuse the questions in assessment templates.

Before you begin

Role required: sn_smart_asmt.question_bank_manager or sn_smart_asmt.assessment_admin

About this task

Important: Question bank questions don't support conditional visibility or response automation. Justification conditions are supported. For more information, see Question bank.

Procedure

Open a question bank for updates.

Option	Description
Existing question bank	On the question bank hub, select an existing question bank.
New question bank	When you create a question bank and select Save, the question bank opens on the content tree. For more information see, Create a question bank.

The Details page on the General tab displays the information that you provided to create the question bank.

Select the Questions tab.
Add a section that can hold questions by selecting Create section.

A section can contain either subsections or questions, but not both. A subsection can contain only questions, not additional subsections. A new subsection is added directly after the currently selected subsection. If no subsection is selected in the section, the new subsection is added at the end of the section. To reorder sections, subsections, and questions, drag them within the content tree.
Enter a name and description for the section and then select Save.

Select a section or subsection in the list and then select Add question.

[Omitted image "question-bank-detail.png"] Alt text: Questions tab on the question bank, showing the section and question content tree and a radio button question being configured with its choices.

Configure a question bank question the same way that you configure a template question, except that conditional visibility and response automation aren't available. For information about configuring each question type, see one of the following topics.

Description	Location
Create and configure text type questions.	Create a text question
Create and configure drop-down list type questions.	Create a drop-down list question
Create and configure radio button type questions.	Create a radio button question
Create and configure check box type questions.	Create a check box question
Create and configure number type questions.	Create a number question
Create and configure reference type questions.	Create a reference question
Create and configure attachment type questions.	Create an attachment question
Create and configure date type questions.	Create a date question
Create and configure code type questions.	Create a code question

What to do next

New questions are created in the Draft state. For information about moving a question through its lifecycle, see Publish questions in a question bank.

title	Add sections and questions to a question bank
description	Add sections and questions to a question bank in the Smart Assessment Engine application so that template managers can reuse the questions in assessment templates.
locale	en-US
canonical_url	https://www.servicenow.com/docs/r/australia/governance-risk-compliance/smart-assessment-engine/sae-asmnt-question-bank-populate.html
release	australia
product	Smart Assessment Engine
classification	smart-assessment-engine
topic_type	task
last_updated	2026-09-10
reading_time_minutes	4
breadcrumb	Question bankUse template designerManageSmart Assessment EngineGovernanceRiskand Compliance