Retire or delete a question bank

task australia Updated Sep 10, 2026 1 min read sae-asmnt-question-bank-retire-delete.md
Raw file servicenow.com

Retire all the published questions in a question bank at once, or delete an entire question bank when it's no longer needed.

Before you begin

Role required: sn_smart_asmt.question_bank_manager or sn_smart_asmt.assessment_admin

About this task

Use these bulk options when an entire question bank, rather than individual questions, needs to be retired or removed. For example, a regulatory change might make every question in a question bank obsolete. A question bank might also have been created for a category that no longer needs one.

Important: Deleting a question bank permanently removes the question bank and all of its sections and questions. Assessment templates that already added questions from the question bank keep those questions; deleting or retiring the question bank doesn't affect them.

Procedure

  1. Navigate to Workspaces > Assessment Workspace.

  2. Select [Omitted image "question-bank.png"] Alt text:.

    The question bank hub lists every question bank that you have access to.

  3. Open the question bank that you want to retire or delete.

  4. Select the Other bulk options menu.

  5. Choose one of the following options.

    Option Description
    Retire all published questions Moves every published question in the question bank to the Retired state in a single action. This option is available only when the question bank contains at least one published question.
    Delete question bank Permanently deletes the question bank along with its sections and questions.
  6. Confirm the action in the dialog that appears.

Result

Retired questions are no longer available for template managers to add to new assessment templates, but assessment templates that already added them keep the questions unchanged. Deleting a question bank removes it from the question bank hub entirely.

Related topics

Question bank

Publish questions in a question bank

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