Manage access for your third-party contacts
View your existing third-party contacts and adjust their information and access permissions as needed by using Third-party Risk Management. When you keep the contact details up to date, you can help to avoid your third-party contacts from getting unauthorized access or losing authorized access to the third-party portal.
Before you begin
The third-party risk (TPR) manager must contact a team member with the admin role to delete a contact, lock out a contact, set a password, or reset a password.
Note:
This content applies to your organization's internal management of third-party contacts. This is the admin interface used by TPR managers and assessors in your TPRM instance. For guidance on how third-party contacts manage their team members' access through the portal (SAE), see Managing the Third-party portal.
Role required: sn_vdr_risk_asmt.vendor_risk_manager. Admin access is required to delete a contact, lock out a contact, set a password, or reset a password.
About this task
Your third-party contacts are external users at the third-party organization. They use the third-party portal to securely organize, prioritize, and perform tasks like responding to questionnaires for assessments and communicating with your risk-assessment staff about issues. You can also adjust the access to the third-party portal and permissions for your third-party contacts.
Procedure
-
Navigate to All > Third-party Risk Management > Third Parties > Third-party Contacts to view your existing third-party contacts.
The number of contacts is listed for each third party on the third-party contacts page.
-
Select the third party that you want to view the list of associated contacts for and then select the third-party contact.
[Omitted image "tprm-manage-tp-contact.png"] Alt text: Third-party contact's information and the relevant buttons, options, and related link locations on the form. For a description of each action, refer to the steps that follow.
-
Manage the access to the portal for your third-party contacts.
|
Option |
Description |
|---|---|
|
Deactivate the account |
Deactivate the account by clearing the Active check box. After you deactivate the account, the third-party contact can't log in or appear in the list of associated contacts. |
|
Resend Invite |
Resend an email invitation for accessing the third-party contact portal by selecting the Resend Invite related link. The email contains a link to the third-party portal and login credentials. |
|
Delete Contact |
Remove the snc_external role from the third-party contact and deactivate the third-party contact by selecting the Delete Contact related link. |
|
Locked out |
Lock out the third-party contact by selecting the Locked out option. After you lock out the third-party contact, that person can't log in. The contact record remains active, but portal access is blocked. |
|
Set password |
Generate a new password and send it to the third-party contact by selecting Set Password. |
|
Reset a password |
Send an email with a link for resetting a third-party contact's password by selecting the Reset a password related link. Additional setup by your team member with the admin role is required. |
**Note:** For more information on setting up third-party contacts, see [Set up third-party contacts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/third-party-risk-management/tprm-tp-contact-config.md) and [Enable email with third-party contacts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/third-party-risk-management/set_sys_props_for_email.md).
Related topics
Managing the Third-party portal
Third-party portal contact roles and permissions
---
title: Manage access for your third-party contacts
description: View your existing third-party contacts and adjust their information and access permissions as needed by using Third-party Risk Management. When you keep the contact details up to date, you can help to avoid your third-party contacts from getting unauthorized access or losing authorized access to the third-party portal.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/governance-risk-compliance/third-party-risk-management/tprm-manage-tp-contact.html
release: australia
product: Third-party Risk Management
classification: third-party-risk-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 3
breadcrumb: [Manage the third-party portal, Third-party Risk Management, Governance, Risk, and Compliance]
---
# Manage access for your third-party contacts
View your existing third-party contacts and adjust their information and access permissions as needed by using Third-party Risk Management. When you keep the contact details up to date, you can help to avoid your third-party contacts from getting unauthorized access or losing authorized access to the third-party portal.
## Before you begin
The third-party risk \(TPR\) manager must contact a team member with the admin role to delete a contact, lock out a contact, set a password, or reset a password.
**Note:**
This content applies to your organization's internal management of third-party contacts. This is the admin interface used by TPR managers and assessors in your TPRM instance. For guidance on how third-party contacts manage their team members' access through the portal \(SAE\), see [Managing the Third-party portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/third-party-risk-management/vendor-portal.md).
Role required: sn\_vdr\_risk\_asmt.vendor\_risk\_manager. Admin access is required to delete a contact, lock out a contact, set a password, or reset a password.
## About this task
Your third-party contacts are external users at the third-party organization. They use the third-party portal to securely organize, prioritize, and perform tasks like responding to questionnaires for assessments and communicating with your risk-assessment staff about issues. You can also adjust the access to the third-party portal and permissions for your third-party contacts.
## Procedure
1. Navigate to **All** > **Third-party Risk Management** > **Third Parties** > **Third-party Contacts** to view your existing third-party contacts.
The number of contacts is listed for each third party on the third-party contacts page.
2. Select the third party that you want to view the list of associated contacts for and then select the third-party contact.
\[Omitted image "tprm-manage-tp-contact.png"\] Alt text: Third-party contact's information and the relevant buttons, options, and related link locations on the form. For a description of each action, refer to the steps that follow.
3. Manage the access to the portal for your third-party contacts.
<table id="choicetable_x4v_zdv_2bc"><thead><tr><th align="left" id="d261171e119">
Option
</th><th align="left" id="d261171e122">
Description
</th></tr></thead><tbody><tr><td id="d261171e128">
**Deactivate the account**
</td><td>
Deactivate the account by clearing the **Active** check box.
After you deactivate the account, the third-party contact can't log in or appear in the list of associated contacts.
</td></tr><tr><td id="d261171e146">
**Resend Invite**
</td><td>
Resend an email invitation for accessing the third-party contact portal by selecting the **Resend Invite** related link.
The email contains a link to the third-party portal and login credentials.
</td></tr><tr><td id="d261171e164">
**Delete Contact**
</td><td>
Remove the snc\_external role from the third-party contact and deactivate the third-party contact by selecting the **Delete Contact** related link.
</td></tr><tr><td id="d261171e176">
**Locked out**
</td><td>
Lock out the third-party contact by selecting the **Locked out** option.
After you lock out the third-party contact, that person can't log in. The contact record remains active, but portal access is blocked.
</td></tr><tr><td id="d261171e195">
**Set password**
</td><td>
Generate a new password and send it to the third-party contact by selecting **Set Password**.
</td></tr><tr><td id="d261171e207">
**Reset a password**
</td><td>
Send an email with a link for resetting a third-party contact's password by selecting the **Reset a password** related link.
Additional setup by your team member with the admin role is required.
</td></tr></tbody>
</table>4. Select **Update**.
**Note:** For more information on setting up third-party contacts, see [Set up third-party contacts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/third-party-risk-management/tprm-tp-contact-config.md) and [Enable email with third-party contacts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/third-party-risk-management/set_sys_props_for_email.md).
**Related topics**
[Managing the Third-party portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/third-party-risk-management/vendor-portal.md)
[Set up third-party contacts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/third-party-risk-management/tprm-tp-contact-config.md)
[Third-party portal contact roles and permissions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/third-party-risk-management/tprm-portal-contact-roles.md)
[Invite a contact to the third-party portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/third-party-risk-management/tprm-portal-invite-contact.md)
[Deactivate a third-party portal contact](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/third-party-risk-management/tprm-portal-deactivate-contact.md)
| title | Manage access for your third-party contacts |
| description | View your existing third-party contacts and adjust their information and access permissions as needed by using Third-party Risk Management. When you keep the contact details up to date, you can help to avoid your third-party contacts from getting unauthorized access or losing authorized access to the third-party portal. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/governance-risk-compliance/third-party-risk-management/tprm-manage-tp-contact.html |
| release | australia |
| product | Third-party Risk Management |
| classification | third-party-risk-management |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 3 |
| breadcrumb | Manage the third-party portalThird-party Risk ManagementGovernanceRiskand Compliance |