Deactivate a third-party portal contact

---
title: Deactivate a third-party portal contact
description: Remove a contact's access to the third-party portal when they no longer need it, such as when a team member leaves the organization or changes roles.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/governance-risk-compliance/third-party-risk-management/tprm-portal-deactivate-contact.html
release: australia
product: Third-party Risk Management
classification: third-party-risk-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Third-party portal contact roles and permissions, Manage the third-party portal, Third-party Risk Management, Governance, Risk, and Compliance]
---

# Deactivate a third-party portal contact

Remove a contact's access to the third-party portal when they no longer need it, such as when a team member leaves the organization or changes roles.

## Before you begin

The deactivation must be performed by a different third-party primary contact. A third-party primary contact cannot deactivate their own account.

**Important:**

This task applies to Third-Party Risk Management \(TPRM\) with Smart Assessment Engine \(SAE\) usage only. Portal contact deactivation procedures may differ in Classic TPRM environments.

Role required: third-party primary contact.

## About this task

Deactivating a contact removes their access to the third-party portal but preserves their record for audit purposes. This action is distinct from removing a contact from a specific engagement, which removes access to that engagement only while leaving portal access intact.

## Procedure

1.  Navigate to **My Team** from the home page.

2.  Select the contact you want to deactivate.

3.  On the contact detail page, select **Deactivate Contact**.

4.  Confirm the action.

    The contact can no longer log in to the portal. Their record is preserved for audit purposes.

    If the **Deactivate Contact** button does not appear, verify that you are logged in as a third-party primary contact and that you are not attempting to deactivate your own account.


## What to do next

In SAE environments, before deactivating a third-party primary contact, consider reassigning any questionnaires they own to another contact. If a deactivated contact is the questionnaire owner, reassign ownership to another contact before deactivation to ensure the questionnaire can be submitted. See [Manage questionnaire contributors and ownership](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/third-party-risk-management/tprm-portal-manage-contributors.md) for details on reassigning questionnaire ownership.

**Related topics**  


[Managing the Third-party portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/third-party-risk-management/vendor-portal.md)

[Invite a contact to the third-party portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/third-party-risk-management/tprm-portal-invite-contact.md)

[Third-party portal contact roles and permissions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/third-party-risk-management/tprm-portal-contact-roles.md)

[Manage questionnaire contributors and ownership](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/third-party-risk-management/tprm-portal-manage-contributors.md)

[Questionnaire ownership and contributor access](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/third-party-risk-management/tprm-portal-questionnaire-ownership.md)

[Assign a contact to an engagement](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/third-party-risk-management/tprm-portal-assign-engagement-contact.md)