Configure the portal service catalog for a constituent, business, or agency

---
title: Configure the portal service catalog for a constituent, business, or agency
description: Configure the Public Sector Digital Services service catalog so that you can define the type of public service being offered, the service taxonomy, and which agency offers the service. These services are displayed on the Government Service Portal or GOV.UK Design System Service Portal.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/government-industry/configure-services-offered.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Set up self-service, Configure, Public Sector Digital Services \(PSDS\)]
---

# Configure the portal service catalog for a constituent, business, or agency

Configure the Public Sector Digital Services service catalog so that you can define the type of public service being offered, the service taxonomy, and which agency offers the service. These services are displayed on the Government Service Portal or GOV.UK Design System Service Portal.

## About this task

For more information on creating and maintaining service catalogs, see [Service Catalog](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/service-catalog.md).

## Before you begin

**Note:** Determine which fields contain sensitive information and how to encrypt them to protect sensitive data.

Role required: admin

## Procedure

1.  Navigate to **All** > **Service Catalog** > **Catalog Definitions** > **Maintain Categories**.

2.  Select **New** or open the catalog item to be edited.

3.  On the form, fill in the fields.

<table id="table_b5k_gcj_rsb"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Name

</td><td>

Name of the public service.

</td></tr><tr><td>

Catalog

</td><td>

Product category that the service falls under. If empty, select **Government Service**.

</td></tr><tr><td>

Category

</td><td>

Indicates the type of public service.

</td></tr><tr><td>

Application

</td><td>

Application scope of the service. Select from the following options:-   Public Sector Digital Services Core
-   License and Permit Administration
-   Information Request Administration
-   Service Request Administration


</td></tr><tr><td>

Status

</td><td>

Status of the public service. Mapped in the active field as:-   Available = true
-   Not Available = false


</td></tr><tr><td>

Short description

</td><td>

Short description of the public service.

</td></tr><tr><td>

Description

</td><td>

Description of the public service.

</td></tr></tbody>
</table>4.  Select **Submit** or **Update**.