AI Search for ServiceNow Otto for Public Sector Digital Services \(PSDS\)
concept australia Updated Mar 12, 2026 1 min read now-assist-psds-exploring-ais.md
The AI Search index stores data from Platform records, Knowledge Base articles, or external sources, and makes that data available for agents to search in the Public Sector Workspace. An admin can configure where the data is pulled from. Search query features use ServiceNow AI Platform technologies to improve the search user experience.
[Omitted image "ais-psds.png"] Alt text: CSM Config Workspace showing AI Search results for a query.
Watch this video to see how Public Sector Digital Services agents can find answers using AI Search. For information on AI Search see AI Search.
[Omitted image "ais-psds.png"] Alt text: Answer generated to agent query in Public Sector Workspace for Public Sector
23 lines · 1.6 KB
--- title: AI Search for ServiceNow Otto for Public Sector Digital Services \(PSDS\) description: The AI Search index stores data from Platform records, Knowledge Base articles, or external sources, and makes that data available for agents to search in the Public Sector Workspace. An admin can configure where the data is pulled from. Search query features use ServiceNow AI Platform technologies to improve the search user experience. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/government-industry/now-assist-psds-exploring-ais.html release: australia topic_type: concept last_updated: "2026-03-12" reading_time_minutes: 1 breadcrumb: [Generative AI skills, Explore, ServiceNow Otto for PSDS, Public Sector Digital Services \(PSDS\)] --- # AI Search for ServiceNow Otto for Public Sector Digital Services \(PSDS\) The AI Search index stores data from Platform records, Knowledge Base articles, or external sources, and makes that data available for agents to search in the Public Sector Workspace. An admin can configure where the data is pulled from. Search query features use ServiceNow AI Platform technologies to improve the search user experience. \[Omitted image "ais-psds.png"\] Alt text: CSM Config Workspace showing AI Search results for a query. Watch this video to see how Public Sector Digital Services agents can find answers using AI Search. For information on AI Search see [AI Search](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/overview-ais.md). \[Omitted image "ais-psds.png"\] Alt text: Answer generated to agent query in Public Sector Workspace for Public Sector
| title | AI Search for ServiceNow Otto for Public Sector Digital Services \(PSDS\) |
| description | The AI Search index stores data from Platform records, Knowledge Base articles, or external sources, and makes that data available for agents to search in the Public Sector Workspace. An admin can configure where the data is pulled from. Search query features use ServiceNow AI Platform technologies to improve the search user experience. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/government-industry/now-assist-psds-exploring-ais.html |
| release | australia |
| topic_type | concept |
| last_updated | 2026-03-12 |
| reading_time_minutes | 1 |
| breadcrumb | Generative AI skillsExploreServiceNow Otto for PSDSPublic Sector Digital Services \(PSDS\) |