Configure communication channels in Public Sector Digital Services

---
title: Configure communication channels in Public Sector Digital Services
description: Configure communication channels such as chat, email, phone, virtual agent, and engagement messenger.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/government-industry/psds-config-enable-comm-channels.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, Public Sector Digital Services \(PSDS\)]
---

# Configure communication channels in Public Sector Digital Services

Configure communication channels such as chat, email, phone, virtual agent, and engagement messenger.

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[Virtual Agent\[Omitted image "bus-customer-service-agent.svg"\] Alt text:Set up Virtual Agent to use the predefined Virtual Agent topics \(chatbot conversations\) designed to help constituents complete common self-service tasks.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/government-industry/psds-configuring-va.md)

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[Engagement Messenger\[Omitted image "bus-chat.svg"\] Alt text:Set up Engagement Messenger to enable your users to find the information or service that they need from third-party web applications.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/government-industry/psds-configure-engagement-messenger.md)

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