Configure pre-eligibility questions in Grants Management

The Grants Management Program Setup enables grant program managers to use decision trees to define a series of pre-eligibility questions to check if the applicants qualify for the program.

Before you begin

Role required: sn_svc_appl_pgm_mg.grant_program_manager, sn_gsm_grnt_mgmt.grant_admin, admin

The Grants Management incorporates the use of pre-eligibility criteria, a series of questions that may be posed to an applicant to determine whether they are eligible to apply for a grant. The purpose is to deflect proposals in which the applicant is not eligible to obtain a grant.

The Eligibility & Screening activity allows the user to either select an existing decision tree or create a new decision tree with a series of pre-eligibility questions to check if the applicants qualify for the program. Note: there can only be one decision tree per Grant Program.

You can configure the pre-eligibility questionnaire in one of two ways:

By navigating directly to the Decision Tree (ga_decision_tree) table and following steps to create a new decision tree
Through the Eligibility and screeningactivity during the Grant Program creation process, where you are provided with the option to either:
- Select a decision tree that an admin has already created by selecting the search icon in the Decision tree field, or
- Create a new decision tree by selecting Open the Decision Trees list. Here, you can configure a new decision tree and define the associated pre-eligibility questions.

To configure the Pre-Eligibility questions for a new Grant Program using a decision tree:

Procedure

Set the scope to Grants Management Playbook.
In the Decision Tree (ga_decision_tree) table, select New to open a new Decision Tree record form where you can define the details of your decision tree.
On the form, fill in the fields.
Unselect the checkbox next to Show a dismiss button.
Select Submit to create the decision tree record.
Select Open in Builder to open the Decision Tree builder, where you can add questions, define branching logic, and set eligibility criteria.
Select the New node and enter the Node name, then select the relevant reference table.

Enter PreEligibility as the Node name, and select Grants Management Case as the reference table.
Select Add question and enter the desired Question.
Select Choice in the Type of answer field, and provide options Yes and No.
Select Save and Close.
Select the + icon below the Pre-Eligibility node to add a new path and node.
Select New Path to define a branching path from the Pre-Eligibility node.

This will be the Eligible Path.
Select Submit to save the new decision tree.
Set the Path name to Eligible Path.
Define the conditions by selecting the questions and entering their answers.
Select Save and close to save the path configuration.
Select Add node under the Eligible Path, then select Propose a guidance as an outcome, then select Continue.
Set the Node name to Eligible, and set the guidance as Grants Pre-Eligibility.
Select the check box next to Eligible, then select Save and close.
Set the Guidance for Non-Eligible Path and enter the Node name as Not Eligible.
Select Grants Pre-Eligibility under Guidance, and unselect the checkbox for Eligible.
Select Save and Close.
Select Activate to publish the decision tree for use within the Grant Program.

Result

[Omitted image "psds_grants_program_elig_q.png"] Alt text: eligibility questions

When applicants proceed to answer eligibility questions, they are presented with the questionnaire that you have just created using the decision tree. Based on their responses:

[Omitted image "psds_gm_pre_eligible.png"] Alt text: pre-eligibility questions view

If eligible, they will see a success message and the option to proceed with their proposal.
[Omitted image "psds_gm_pre_not_eligible.png"] Alt text: pre-eligibility questions view

If not eligible, a message will indicate that they may not be eligible and suggest reviewing their answer.

Parent Topic:Configure PaCE Eligibility Framework Engine for use with Grants Management

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title	Configure pre-eligibility questions in Grants Management
description	The Grants Management Program Setup enables grant program managers to use decision trees to define a series of pre-eligibility questions to check if the applicants qualify for the program.
locale	en-US
canonical_url	https://www.servicenow.com/docs/r/australia/government-industry/psds-config-gmp-config-pre-eligibility.html
release	australia
topic_type	task
last_updated	2025-07-31
reading_time_minutes	3
breadcrumb	Configure PaCE Eligibility Framework EngineGrants ManagementPlaybooks and SolutionsConfigure agent workspacesConfigurePublic Sector Digital Services \(PSDS\)