Create a relationship between household members in Public Sector Digital Services

---
title: Create a relationship between household members in Public Sector Digital Services
description: Create a relationship between two constituents who are current members of the same household.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/government-industry/psds-config-households-member-relations.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure households, Customer data, Set up your environment, Configure, Public Sector Digital Services \(PSDS\)]
---

# Create a relationship between household members in Public Sector Digital Services

Create a relationship between two constituents who are current members of the same household.

## Before you begin

Role required: sn\_customerservice.svc\_location\_manager, sn\_customerservice\_manager, admin

## About this task

Relationships are based on responsibilities. A responsibility definition describes a role or a function that supports a customer or consumer. To create a relationship between two constituents in a household, use the Authorized Representative responsibility.

## Procedure

1.  Navigate to **All** > **Constituent Services** > **Customer** > **Households**.

2.  Select a household.

3.  In the Member Relationships related list, select **New**.

    This related list shows the current relationships that exist between constituent in this household. When you select **New**, a new Household Member Relationship is displayed with the **Household** field already filled in.

4.  In the **Constituent is** field, select the constituent in the household to fulfill the responsibility on behalf of another constituent within the same household.

5.  In the **Responsibility** field, select the **Authorized Representative** responsibility.

6.  In the **of Constituent** field, select the constituent who is being represented by the constituent in the **Constituent is** field.

7.  In the **Type** field, select the type from the list of related party configurations.

8.  In the **Order** field, select the sequence in which you want the records to be displayed.

    By default, it is organized according to business preferences.

9.  Select **Submit**.

    The relationship is added to the Member Relationships related list.