Configure property entity fields in Investigative Case Management

task australia Updated Apr 7, 2026 1 min read psds-config-icm-entity-fields.md
Raw file servicenow.com

Extend the Property Index by adding a new field. This field can be used when logging property entity records.

About this task

Before you begin

Role required: admin

Note: The Property Index is an extension of the Master Index Table. To create a brand new entity type to be displayed as a new tab on the case record, see Configure entity types in the Investigative Case Management Entity Management workspace .

Procedure

  1. Navigate to All > System Definitions > Tables.

  2. In the Extends table column, search for Master Index.

    Here, you can view all the default tables that extend from the Master Index.

  3. Select the Property Index record.

  4. Navigate to Columns > New to create a new Dictionary Entry field.

  5. On the form, fill in the following fields:

    Table Property Index [sn_icm_property]
    Type Choice
    Column Label Brief description of the column field.
    Choice List Specification Dropdown with None
  6. Select Submit.

    Note: Refresh the page if the newly created Dictionary Entry field does not appear, or select the next arrow to move to the next page.

  7. Select the newly created Dictionary Entry in the Column related list.

  8. Navigate to the Choices related list and select New to configure the choice options.

  9. Complete the fields with your desired choice selections, selecting Update after each entry.

  10. Select the back arrow to return to the Property Index table.

  11. Select Form Builder Related Links on the Property Index table.

    Note: There are two views for Property index: Workspace for Workspace List view and ICMCase for ICM Case Property Tab view, and both are in different application scopes. First, change the view, then change the application scope.

  12. In the Default view dropdown, select ICMCase, and set the application scope to Investigative Case Management.

  13. In the Add form elements panel, search for the newly created field

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