Configure Investigative Case Management

---
title: Configure Investigative Case Management
description: Configure the foundational details for Investigative Case Management.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/government-industry/psds-config-icm-foundation.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Investigative Case Management, Playbooks and Solutions, Configure agent workspaces, Configure, Public Sector Digital Services \(PSDS\)]
---

# Configure Investigative Case Management

Configure the foundational details for Investigative Case Management.

**Related topics**  


[Assign user personas, roles, groups, and responsibilities in Investigative Case Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/government-industry/psds-config-icm-assign-user-roles-responsibilities.md)

[Investigative Case Management Personas](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/government-industry/psds-data-model-icm-personas.md)

[Configuring Investigative Case Management responsibility definitions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/government-industry/psds-config-icm-create-responsibilities.md)