Implement intelligence in Public Sector Digital Services

---
title: Implement intelligence in Public Sector Digital Services
description: Integrate intelligence features to automate routine tasks and provide relevant content.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/government-industry/psds-config-imp-intel.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, Public Sector Digital Services \(PSDS\)]
---

# Implement intelligence in Public Sector Digital Services

Integrate intelligence features to automate routine tasks and provide relevant content.

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[ServiceNow Otto for Public Sector Digital Services \(PSDS\)\[Omitted image "bus-artificial-intelligence.svg"\] Alt text:Use ServiceNow Otto for PSDS to enhance user productivity and efficiency through conversation and proactive experiences using generative AI.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/government-industry/now-assist-psds-configuring.md)

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</table>-   **[ServiceNow Otto for Public Sector Digital Services \(PSDS\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/government-industry/now-assist-psds-configuring.md)**

    Use the Public Sector Digital Services to boost productivity and efficiency with generative AI. This tool enhances user interactions by summarizing case information, generating resolution notes, and providing chat summaries. It also helps you quickly understand chat and case context, enabling faster and more accurate customer resolutions.