Set up constituent self-service in Public Sector Digital Services

---
title: Set up constituent self-service in Public Sector Digital Services
description: Creating a self-service portal such as the Government Service Portal helps constituents submit requests independently. You can integrate features like knowledge bases, chatbots, and appointment booking for easy access to information.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/government-industry/psds-config-set-up-self-service.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configure, Public Sector Digital Services \(PSDS\)]
---

# Set up constituent self-service in Public Sector Digital Services

Creating a self-service portal such as the Government Service Portal helps constituents submit requests independently. You can integrate features like knowledge bases, chatbots, and appointment booking for easy access to information.

<table id="table_gg4_j41_l1c" class="nav-card"><tbody><tr><td>

[Government Service Portal Government Service Portal\[Omitted image "bus-personalized-self-service-portal.svg"\] Alt text:Set up the Government Service Portals to provide information and support to your constituents.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/government-industry/customize-government-service-portal.md)

</td><td>

[Service catalog\[Omitted image "bus-service-catalog.svg"\] Alt text:Create service catalogs to provide your customers with self-service opportunities to request items such as service and product offerings.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/government-industry/configure-services-offered.md)

</td><td>

[GOV.UK Design System Service Portal\[Omitted image "bus-service-catalog.svg"\] Alt text:Configure the GOV.UK Developer Toolkit, a library of reusable portal widgets that enable developers to build service portals for UK constituents.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/government-industry/psds-config-govuk-dev-toolkit.md)

</td></tr></tbody>
</table>-   **[Configure the GOV.UK Design System Service Portal theme](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/government-industry/psds-config-gds-theme.md)**

    Create and enable self-service portals that adhere to design patterns set forth by the GOV.UK Design System. Choose from a library of reusable portal widgets to build service portals for UK constituents. Integrate these portals with knowledge bases, communities, service catalogs, and chatbots. Additionally, provide features like walk-up experiences and appointment booking to enhance their self-service options.

-   **[Government Service Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/government-industry/customize-government-service-portal.md)**

    Create and enable self-service portals for your customers to support their needs efficiently. Integrate these portals with knowledge bases, communities, service catalogs, and chatbots. Additionally, provide features like walk-up experiences and appointment booking to enhance their self-service options.

-   **[Service Catalog](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/service-catalog.md)**

    Use the Service Catalog application to create and customize service catalogs so that your constituents can request items such as services and public records, or submit applications for grants or various social benefit programs. Additionally, you can standardize request fulfillment to maintain the accuracy and availability of the items in the catalogs.