Tables installed with Social Benefits Playbook

reference australia Updated Sep 10, 2026 1 min read psds-data-model-sb-playbook-tables.md

This section describes the tables installed with the Social Benefits Playbook application and shows how they store and manage information.

Table	Description	Extends Table
Social Benefits Case	Contains cases involving social benefit applications or claims, capturing information about eligibility, application process, and benefit disbursement.	Government Service Case
Government Service Case	Contains records of individual cases related to government services, tracking requests, interactions, and resolutions for constituents seeking assistance from government agencies.	Customer Service Case
Government Service Task	Contains tasks associated with government service cases, outlining specific actions to be performed, their status, and assigned personnel.	Customer Service Task
Constituent Profile	Contains detailed profiles of constituents, including personal information, contact details, and engagement history with government services.	Consumer Profile
Business Profile	Contains profiles of businesses interacting with government agencies, documenting registration information, contact details, and service engagements.	N/A
Business Registration Request	Contains information about new business registration requests.	N/A
Government Service Document	Contains information about service documents.	Documents
Government Service Evaluation Task	Contains information about service evaluation tasks.	Government Service Task
Social Benefits Item Received	Tracks individual social benefit items received by constituents, noting benefit type, amount, and date of issuance.	Install Base Item

Parent Topic:Public Sector Digital Services Social Benefits Data Model

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---
title: Tables installed with Social Benefits Playbook
description: This section describes the tables installed with the Social Benefits Playbook application and shows how they store and manage information.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/government-industry/psds-data-model-sb-playbook-tables.html
release: australia
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Social Benefits, Data Model, Reference, Public Sector Digital Services \(PSDS\)]
---

# Tables installed with Social Benefits Playbook

This section describes the tables installed with the Social Benefits Playbook application and shows how they store and manage information.

## Social Benefits tables installed

|Table|Description|Extends Table|
|-----|-----------|-------------|
|Social Benefits Case|Contains cases involving social benefit applications or claims, capturing information about eligibility, application process, and benefit disbursement.|Government Service Case|
|Government Service Case|Contains records of individual cases related to government services, tracking requests, interactions, and resolutions for constituents seeking assistance from government agencies.|Customer Service Case|
|Government Service Task|Contains tasks associated with government service cases, outlining specific actions to be performed, their status, and assigned personnel.|Customer Service Task|
|Constituent Profile|Contains detailed profiles of constituents, including personal information, contact details, and engagement history with government services.|Consumer Profile|
|Business Profile|Contains profiles of businesses interacting with government agencies, documenting registration information, contact details, and service engagements.|N/A|
|Business Registration Request|Contains information about new business registration requests.|N/A|
|Government Service Document|Contains information about service documents.|Documents|
|Government Service Evaluation Task|Contains information about service evaluation tasks.|Government Service Task|
|Social Benefits Item Received|Tracks individual social benefit items received by constituents, noting benefit type, amount, and date of issuance.|Install Base Item|

**Parent Topic:**[Public Sector Digital Services Social Benefits Data Model](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/government-industry/psds-data-model-sb-playbook.md)