Create an information request record using Information Request Administration

---
title: Create an information request record using Information Request Administration
description: Create an information request record in the Public Sector Digital Services application by using an Information Request Administration activity. By using a playbook, you can have an efficient, streamlined way to create and resolve an information request.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/government-industry/psds-ir-playbook-create-record.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Using Information Request Administration, Playbooks, Use, Public Sector Digital Services \(PSDS\)]
---

# Create an information request record using Information Request Administration

Create an information request record in the Public Sector Digital Services application by using an Information Request Administration activity. By using a playbook, you can have an efficient, streamlined way to create and resolve an information request.

## Before you begin

**Note:** Before you start this procedure, verify that the Information Request Administration application, which is separate from Public Sector Digital Services Core, is installed and enabled in the Public Sector Workspace. For instructions, see [Install Information Request Administration for Public Sector Digital Services](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/government-industry/install-psds-information-request-playbook.md).

Role required: sn\_gsm.constituent\_agent, sn\_gsm.business\_agent, sn\_gsm.agency\_agent, sn\_gsm.relationship\_agent, and sn\_gsm.service\_manager

## About this task

If a playbook is configured to use a record generator, you can create a record by using a playbook activity. If a case is already associated with a playbook, a new information request case type is opened in a new tab, with Playbook as the default tab. Creating a record from a list or form, or from an activity in another playbook, opens the Information Request Administration and initiates the first activity. This activity, the first step of the Intake stage, guides you through the record creation process.

## Procedure

1.  In the Public Sector Workspace, navigate to **Lists** > **Information Requests** > **All**.

2.  Select **New**.

    The Information Request Administration opens and initiates the first activity for collecting the request details, which is the Intake stage.

3.  On the Enter Request Details activity card, fill in the information.

4.  Select **Save**.

    A case is created with the information request information. The case number is added to the tab and the first activity in the Intake stage is marked as complete. The second activity in this stage is highlighted as the current activity.