Using the contextual side panel in License and Permit Administration

---
title: Using the contextual side panel in License and Permit Administration
description: The contextual side panel provides you with the tools that can help you to research and resolve problems about your cases.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/government-industry/psds-lpr-playbook-using-contextual-side-panel.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Using License and Permit Administration, Playbooks, Use, Public Sector Digital Services \(PSDS\)]
---

# Using the contextual side panel in License and Permit Administration

The contextual side panel provides you with the tools that can help you to research and resolve problems about your cases.

The contextual side panel in the Public Sector Workspace gives you access to information that can help you resolve license and permit request cases.

It includes a column of icons that you can select to access different types of information.

The following table shows you the tabs that you should see on the contextual side panel in the License and Permit Administration.

<table id="table_kxy_jxf_cvb"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Record information icon \[Omitted image "contextual-side-panel-record-info.png"\] Alt text: Record information icon

</td><td>

Relevant information about a record. In License and Permit Administration, the ribbon displays the record information, constituent details, the case timeline, and the active and inactive service level agreements \(SLAs\). For more information on how to view information about the ribbon in playbooks, see [Viewing the ribbon information in License and Permit Administration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/government-industry/psds-lpr-playbook-viewing-ribbon.md).

</td></tr><tr><td>

Activity stream icon \[Omitted image "activity-stream-icon.png"\] Alt text: Activity stream icon

</td><td>

Ability for you to communicate with requesters and make internal notes about the work that is done on a record.

</td></tr><tr><td>

Attachments icon \(\[Omitted image "attachments-icon.png"\] Alt text: Attachments icon\)

</td><td>

Ability for you to attach knowledge base content to a response to the requester in the activity stream.

</td></tr><tr><td>

Dynamic Related Records icon \(\[Omitted image "checklist-icon.png"\] Alt text: Dynamic Related Records icon\)

</td><td>

Related records in the contextual side panel that dynamically change based on the context of the current record or playbook activity.

</td></tr><tr><td>

Email template icon \(\[Omitted image "email-template-icon.png"\] Alt text: Email template icon\)

</td><td>

Reusable content for the subject line and message body of email notifications.

</td></tr><tr><td>

Template icon \(\[Omitted image "template-icon-2.png"\] Alt text: Templates icon\)

</td><td>

Standard content that is related to resolving the issue. To create a template, select the template icon \[Omitted image "create-icon.png"\] Alt text: Create template icon..

</td></tr></tbody>
</table>