Manage a business contact or related party from an Application

task australia Updated Mar 12, 2026 1 min read psds-multi-party-remove-business-contact.md

Additional business contacts can be edited or removed by a government service agent before a license or permit case reaches the Process stage.

Before you begin

Role required: sn_gsm.constituent_agent, sn_gsm.relationship_agent, sn_gsm.government_service_manager, sn_gsm.business_agent, sn_gsm.agency_constituent_agent, sn_gsm.agency_manager, sn_gsm.agency_agent

Procedure

Open the License and Permit Administration by navigating to Lists in the Public Sector Workspace.
Navigate to the License and Permit Requests list and select All.
Open the License or Permit Request case that you want to remove a business contact from.

Note: Related parties can only be edited if the case is in the Intake or Review stage.
Navigate to the Add related parties activity in the Intake stage of License and Permit Administration.
Select the delete icon [Omitted image "psds-lpr-trash-icon.png"] Alt text: delete icon next to the business contact you want to delete, or the edit icon [Omitted image "edit-icon.png"] Alt text: edit icon next to the business contact you want to edit.
Select Save once you’re finished editing the related party information.
Select Mark Complete to save the activity.

Keywords Edit or remove a business contact or related partyEdit contacts for a License and Permit application

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---
title: Manage a business contact or related party from an Application
description: Additional business contacts can be edited or removed by a government service agent before a license or permit case reaches the Process stage.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/government-industry/psds-multi-party-remove-business-contact.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
keywords: [Edit or remove a business contact or related party, Edit contacts for a License and Permit application]
breadcrumb: [Using License and Permit Administration, Playbooks, Use, Public Sector Digital Services \(PSDS\)]
---

# Manage a business contact or related party from an Application

Additional business contacts can be edited or removed by a government service agent before a license or permit case reaches the Process stage.

## Before you begin

Role required: sn\_gsm.constituent\_agent, sn\_gsm.relationship\_agent, sn\_gsm.government\_service\_manager, sn\_gsm.business\_agent, sn\_gsm.agency\_constituent\_agent, sn\_gsm.agency\_manager, sn\_gsm.agency\_agent

## Procedure

1. Open the License and Permit Administration by navigating to Lists in the Public Sector Workspace.

2. Navigate to the **License and Permit Requests** list and select **All**.

3. Open the License or Permit Request case that you want to remove a business contact from.

**Note:** Related parties can only be edited if the case is in the **Intake** or **Review** stage.

4. Navigate to the **Add related parties** activity in the Intake stage of License and Permit Administration.

5. Select the delete icon \[Omitted image "psds-lpr-trash-icon.png"\] Alt text: delete icon next to the business contact you want to delete, or the edit icon \[Omitted image "edit-icon.png"\] Alt text: edit icon next to the business contact you want to edit.

6. Select **Save** once you’re finished editing the related party information.

7. Select **Mark Complete** to save the activity.