Track the status of a public service request from the Government Service Portal

---
title: Track the status of a public service request from the Government Service Portal
description: Monitor the status of a case that you submitted through the Government Service Portal in Public Sector Digital Services. On the case page, you can see when the case was created, when it was last updated, and whether it’s awaiting a response from you or from an agent.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/government-industry/psds-track-service-request-status-user.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Government Service Portal, Portals, Use, Public Sector Digital Services \(PSDS\)]
---

# Track the status of a public service request from the Government Service Portal

Monitor the status of a case that you submitted through the Government Service Portal in Public Sector Digital Services. On the case page, you can see when the case was created, when it was last updated, and whether it’s awaiting a response from you or from an agent.

## Before you begin

Role required: constituent, business\_contact, business\_partner

## Procedure

1.  Navigate to the Government Service Portal.

2.  In the Government Service Portal header, select **Your Cases**.

    The following table lists the case categories that are visible:

<table id="table_uc3_m2l_gvb"><thead><tr><th>

Category

</th><th>

Description

</th></tr></thead><tbody><tr><td>

All Cases

</td><td>

List of all cases.

</td></tr><tr><td>

Action Needed

</td><td>

Cases in the Resolved state that are awaiting a constituent response.

</td></tr><tr><td>

Your Cases

</td><td>

Cases that haven’t yet been submitted for resolution.

</td></tr><tr><td>

Your Requests

</td><td>

Cases that have been submitted for resolution and are awaiting an agent response.

</td></tr><tr><td>

Your Service Requests

</td><td>

All service request cases that a user has access to. The Service Requests list shows the following fields:-   Service Request Number
-   Short Description
-   Constituent
-   Business
-   Business Contact
-   State
-   Reported on


</td></tr></tbody>
</table>3.  Under **Your Cases**, select the case number that you want.

    The following table describes the fields that are displayed:

<table id="table_dhf_xys_gvb"><thead><tr><th>

Fields

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Timeline

</td><td>

Visual display that shows when the case was created and when it was last updated.

</td></tr><tr><td>

State

</td><td>

Current status of the case for the given stage. For a detailed explanation of each case state, see [Government Service Portal Case states](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/government-industry/government-service-case-states.md).

</td></tr><tr><td>

Constituent, Business, or Business Contact

</td><td>

Contact information for the reporting party.

</td></tr><tr><td>

Service

</td><td>

Type of service being requested.

</td></tr><tr><td>

Stage

</td><td>

Phase through which a case moves. For a detailed explanation of each case stage, see [Government Service Case type](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/government-industry/government-service-case-type.md).

</td></tr><tr><td>

Location Type

</td><td>

Option that indicates whether the location of the issue is an address or intersection.

</td></tr><tr><td>

Address or Cross Streets

</td><td>

Address or cross streets where the issue is located.

</td></tr><tr><td>

Related tabs

</td><td>

Additional case information, activity, or comments. The Related tabs show the following fields: -   Activity
-   Attachments
-   Related Tasks
 You can add attachments or comments here.

</td></tr></tbody>
</table>