Using Care Team Portal

---
title: Using Care Team Portal
description: Use the Care Team Portal to create and track service requests, manage your teams, and review knowledge base articles.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/healthcare-life-sciences/care-team-portal-using.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Care Team Portal, Healthcare Operations, Healthcare and Life Sciences]
---

# Using Care Team Portal

Use the Care Team Portal to create and track service requests, manage your teams, and review knowledge base articles.

The following topics describe the day-to-day tasks care team members perform inside the Care Team Portal, including creating support requests, tracking in-flight work, managing team membership, and finding knowledge articles.

-   [Track requests in the Care Team Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/hcls-cto-track-requests.md)

    Track requests created by you or your team from directly within the Care Team Portal.

-   [Manage your teams in the Care Team Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/hcls-cto-manage-teams.md)

    Manage your teams from directly within the Care Team Portal.

-   [View knowledge articles in the Care Team Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/hcls-cto-view-kb-portal.md)

    Review knowledge articles posted by your organization from directly within the Care Team Portal.

-   [Create requests in the Care Team Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/hcls-cto-create-requests-portal.md)

    Use the Care Team Portal to create support requests for services from ancillary departments.