Create an environmental services support request using Care Team Portal

---
title: Create an environmental services support request using Care Team Portal
description: Use the Care Team Portal to create an environmental services support request.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/healthcare-life-sciences/create-evs-request-portal.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Create service requests, Care Team Operations for Environmental Services, Healthcare Operations, Healthcare and Life Sciences]
---

# Create an environmental services support request using Care Team Portal

Use the Care Team Portal to create an environmental services support request.

## Before you begin

Role required: sn\_hco.care\_team\_member

## About this task

\[Omitted image "cto-evs-create-request.png"\] Alt text: Environmental services support request being created in Care Team Portal.

Care Team Operations for Environmental Services comes with preconfigured service requests for facilities support departments.

Select the catalog item that aligns with your request type.

For example, a nurse who notices a room needs clean linens would navigate to **Create a request > Request environmental service > Clean Linen Delivery request** and fill in the request details.

For detailed information on the Care Team Operations for Environmental Services service catalog, see [Service Catalog installed with Care Team Operations for Environmental Services](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/cto-evs-service-catalog.md).

## Procedure

1.  In the Care Team Portal, navigate to **Create a request** > **Request environmental service**.

2.  Choose the appropriate catalog item for your support request.

3.  In the form that appears, fill in fields as needed.

<table id="table_bsh_bbx_zfc"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Unit

</td><td>

The unit associated with the request.

</td></tr><tr><td>

Location

</td><td>

The healthcare location in which environmental support is needed.

</td></tr><tr><td>

Description

</td><td>

Optionally, enter a description of the issue to assist the support agent.

</td></tr><tr><td>

Category

</td><td>

The category of this request. For a detailed list of categories, see [Service Catalog installed with Care Team Operations for Environmental Services](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/cto-evs-service-catalog.md).

</td></tr><tr><td>

Priority

</td><td>

The priority of the issue. Options are:-   1 - Critical
-   2 - High
-   3 - Moderate
-   4. Low


</td></tr><tr><td>

Available start

</td><td>

The day and time in which support can attempt to resolve the issue.

</td></tr></tbody>
</table>4.  Add attachments as needed.

5.  Select **Submit**.