Modify state decision tables in Care Team Operations for Biomed
concept australia Updated Sep 10, 2026 1 min read cto-biomed-modify-states.md
Use Decision Builder to change the state mappings for cases and work orders in Care Team Operations for Biomed .
[Omitted image "cto-biomed-case-tstate.png"] Alt text: Healthcare biomed case state sync map.
The Healthcare Biomed case state sync map displays all current mappings between Healthcare Biomed case and work order states.
To modify these state mappings, see Modify decision table structure in Workflow Studio.
To learn more about decisions tables, see Edit decision tables using draft authoring and Use decision tables.
The source table aligns with the input state and the destination table aligns with the output state.
These values can be found in the Dictionary Entry for the State field.
Healthcare Biomed case state default values
| Label | Value |
|---|---|
| Cancelled | 7 |
| Open | 10 |
| Closed | 3 |
| Awaiting info | 18 |
| New | 1 |
| Work in Progress | 2 |
| Resolved | 6 |
Work Order state default values
| Label | Value | Sequence |
|---|---|---|
| Cancelled | 7 | 10 |
| Assigned | 16 | 6 |
| Awaiting Approval | 11 | 1 |
| Draft | 1 | 0 |
| Closed Incomplete | 4 | 9 |
| Qualified | 10 | 4 |
| Closed Complete | 3 | 8 |
| Awaiting Qualification | 15 | 3 |
| Scheduled | 12 | 5 |
| Approved | 13 | 2 |
| Work in Progress | 18 | 7 |
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--- title: Modify state decision tables in Care Team Operations for Biomed description: Use Decision Builder to change the state mappings for cases and work orders in Care Team Operations for Biomed . locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/healthcare-life-sciences/cto-biomed-modify-states.html release: australia topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Configure, Care Team Operations for Biomed, Healthcare Operations, Healthcare and Life Sciences] --- # Modify state decision tables in Care Team Operations for Biomed Use Decision Builder to change the state mappings for cases and work orders in Care Team Operations for Biomed . \[Omitted image "cto-biomed-case-tstate.png"\] Alt text: Healthcare biomed case state sync map. The Healthcare Biomed case state sync map displays all current mappings between Healthcare Biomed case and work order states. To modify these state mappings, see [Modify decision table structure in Workflow Studio](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/format-decision-table-in-decision-designer.md)**.** To learn more about decisions tables, see [Edit decision tables using draft authoring](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/edit-decision-tables-using-draft-authoring.md) and [Use decision tables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/use-decision-tables.md). The source table aligns with the input state and the destination table aligns with the output state. These values can be found in the Dictionary Entry for the State field. ## Healthcare Biomed case state default values |Label|Value| |-----|-----| |Cancelled|7| |Open|10| |Closed|3| |Awaiting info|18| |New|1| |Work in Progress|2| |Resolved|6| ## Work Order state default values |Label|Value|Sequence| |-----|-----|--------| |Cancelled|7|10| |Assigned|16|6| |Awaiting Approval|11|1| |Draft|1|0| |Closed Incomplete|4|9| |Qualified|10|4| |Closed Complete|3|8| |Awaiting Qualification|15|3| |Scheduled|12|5| |Approved|13|2| |Work in Progress|18|7|
| title | Modify state decision tables in Care Team Operations for Biomed |
| description | Use Decision Builder to change the state mappings for cases and work orders in Care Team Operations for Biomed . |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/healthcare-life-sciences/cto-biomed-modify-states.html |
| release | australia |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | ConfigureCare Team Operations for BiomedHealthcare OperationsHealthcare and Life Sciences |