Assign roles for Care Team Operations for Biomed
Confirm that the correct roles are assigned to users of Care Team Operations for Biomed.
Before you begin
Role required: admin
About this task
Roles control access to features, capabilities, and data in the Care Team Operations for Biomed application.
You can assign roles to individual users or groups. When you apply roles to groups, the members of those groups inherit those roles.
Note: User roles can be configured during the initial setup process for healthcare organizations or at any time thereafter as needed.
|
sn_cto_biomed.loc_support_agent |
Biomed support department agent |
Can view/resolve all cases under their assignment group. Tracks and fulfills cases. **Note:**If view access to work orders is needed, this role can contain the wm_read role. |
|
sn_cto_biomed.loc_manager |
Biomed support department manager |
Moniotors the tasks within their organization. |
A user who must fulfill work orders created from the Care Team Portal using the Care Team Operations for Biomed plugin must be assigned the sn_cto_biomed.loc_support_agent role.
Procedure
-
Navigate to All > User Administration > Users then open a user record.
-
In the Roles related list, select Edit.
-
In the Collection list, select the desired roles, and then select Add.
-
Select Save.
--- title: Assign roles for Care Team Operations for Biomed description: Confirm that the correct roles are assigned to users of Care Team Operations for Biomed. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/healthcare-life-sciences/cto-biomed-set-up-roles.html release: australia topic_type: task last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Setting up roles and responsibilities in Care Team Operations for Biomed, Configure, Care Team Operations for Biomed, Healthcare Operations, Healthcare and Life Sciences] --- # Assign roles for Care Team Operations for Biomed Confirm that the correct roles are assigned to users of Care Team Operations for Biomed. ## Before you begin Role required: admin ## About this task Roles control access to features, capabilities, and data in the Care Team Operations for Biomed application. You can assign roles to individual users or groups. When you apply roles to groups, the members of those groups inherit those roles. **Note:** User roles can be configured during the initial setup process for healthcare organizations or at any time thereafter as needed. <table id="table_o1p_2lm_c2c"><tbody><tr><td> sn\_cto\_biomed.loc\_support\_agent </td><td> Biomed support department agent </td><td> Can view/resolve all cases under their assignment group. Tracks and fulfills cases. **Note:**If view access to work orders is needed, this role can contain the wm\_read role. </td></tr><tr><td> sn\_cto\_biomed.loc\_manager </td><td> Biomed support department manager </td><td> Moniotors the tasks within their organization. </td></tr></tbody> </table>**Example:** A user who must fulfill work orders created from the Care Team Portal using the Care Team Operations for Biomed plugin must be assigned the sn\_cto\_biomed.loc\_support\_agent role. ## Procedure 1. Navigate to **All** > **User Administration** > **Users** then open a user record. 2. In the **Roles** related list, select **Edit**. 3. In the **Collection** list, select the desired roles, and then select **Add**. 4. Select **Save**.
| title | Assign roles for Care Team Operations for Biomed |
| description | Confirm that the correct roles are assigned to users of Care Team Operations for Biomed. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/healthcare-life-sciences/cto-biomed-set-up-roles.html |
| release | australia |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Setting up roles and responsibilities in Care Team Operations for BiomedConfigureCare Team Operations for BiomedHealthcare OperationsHealthcare and Life Sciences |