Set up roles for Care Team Operations for Environmental Services

task australia Updated Sep 10, 2026 1 min read cto-evs-assign-roles.md

Assign the correct roles to users of Care Team Operations for Environmental Services.

Before you begin

Role required: admin

About this task

Roles control access to features, capabilities, and data in the Care Team Operations for Environmental Services application.

You can assign roles to individual users or groups. When you apply roles to groups, the members of those groups inherit those roles.

Note: User roles can be configured during the initial setup process for healthcare organizations, or at any time thereafter as needed.

sn_cto_evs.loc_support_agent

Environmental services support department agent

Can view/resolve all cases under their assignment group, track cases, and fulfill cases.

**Note:**If view access to work orders is needed, this role can contain the wm_read role.

sn_cto_evs.loc_manager

Environmental services support department manager

Monitors the tasks within their organizations.

**Example:**

To fulfill work orders created from the Care Team Portal using the Care Team Operations for Environmental Services plugin, you must be assigned the sn_cto_evs.loc_support_agent role.

Procedure

Navigate to All > User Administration > Users then open a user record.
In the Roles related list, select Edit.
In the Collection list, select the desired roles, and then select Add.
Select Save.

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---
title: Set up roles for Care Team Operations for Environmental Services
description: Assign the correct roles to users of Care Team Operations for Environmental Services.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/healthcare-life-sciences/cto-evs-assign-roles.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Setting up roles and responsibilities in Care Team Operations for Environmental Services, Configure, Care Team Operations for Environmental Services, Healthcare Operations, Healthcare and Life Sciences]
---

# Set up roles for Care Team Operations for Environmental Services

Assign the correct roles to users of Care Team Operations for Environmental Services.

## Before you begin

Role required: admin

## About this task

Roles control access to features, capabilities, and data in the Care Team Operations for Environmental Services application.

You can assign roles to individual users or groups. When you apply roles to groups, the members of those groups inherit those roles.

**Note:** User roles can be configured during the initial setup process for healthcare organizations, or at any time thereafter as needed.

<table id="table_o1p_2lm_c2c"><tbody><tr><td>

sn\_cto\_evs.loc\_support\_agent

</td><td>

Environmental services support department agent

</td><td>

Can view/resolve all cases under their assignment group, track cases, and fulfill cases.

 **Note:**If view access to work orders is needed, this role can contain the wm\_read role.

</td></tr><tr><td>

sn\_cto\_evs.loc\_manager

</td><td>

Environmental services support department manager

</td><td>

Monitors the tasks within their organizations.

</td></tr></tbody>
</table>**Example:**

To fulfill work orders created from the Care Team Portal using the Care Team Operations for Environmental Services plugin, you must be assigned the sn\_cto\_evs.loc\_support\_agent role.

## Procedure

1.  Navigate to **All** &gt; **User Administration** &gt; **Users** then open a user record.

2.  In the **Roles** related list, select **Edit**.

3.  In the **Collection** list, select the desired roles, and then select **Add**.

4.  Select **Save**.