Service Catalog installed with Care Team Operations for Environmental Services
The Care Team Operations for Environmental Services service catalog is organized into a hierarchy of EVS-related categories and subcategories that care teams commonly report.
| Name | Short Description | Description |
|---|---|---|
| Housekeeping and Sanitation Services | Request daily cleaning, terminal cleaning, and high-touch surface disinfection. | Includes requests for daily cleaning, terminal cleaning (isolation room, standard discharge, enhanced/STAT), and high-touch surface disinfection. |
| Waste Management Services | Request regulated medical waste disposal, general trash pickup, and recycling. | Encompasses regulated medical waste disposal (sharps, trash room maintenance, biohazard pickup), general trash pickup, and recycling requests. |
| Infection Prevention Support | Request enhanced disinfection and isolation/outbreak cleaning. | Covers enhanced disinfection requests and isolation/outbreak response cleaning for specific areas with detailed precautions. |
| Linen and Laundry Services | Request clean linen delivery and soiled linen pickup. | Involves clean linen delivery and soiled linen pickup requests, detailing linen type, quantity, and handling instructions. |
| Hazardous Materials Handling | Request chemical and biohazard spill cleanup. | Includes chemical and biohazard spill cleanup requests, specifying the nature, size, and urgency of the spill along with PPE requirements. |
| Facility Maintenance Support | Request post-maintenance cleanup and facility issue reporting. | Consists of post-maintenance cleanup requests and facility issue reporting, including area affected and issue description. |
| Patient Room Turnover Services | Request standard and emergency/STAT room turnover. | Encompasses standard and emergency/STAT room turnover requests, detailing room number, urgency, and specific cleaning instructions. |
|
Catalog Item/Service Definition |
Description |
|---|---|
|
Daily Cleaning Request |
Routine cleaning of designated areas according to specified schedules and instructions. |
|
Terminal Cleaning Request |
Case categories: - Isolation Room Terminal Clean - Comprehensive cleaning after patient discharge or isolation in rooms requiring high-level disinfection.
|
|
High-Touch Surface Disinfection |
Targeted disinfection of frequently touched surfaces to prevent cross-contamination. |
|
Regulated Medical Waste |
Case categories: - Sharps Disposal - Safe disposal of sharp medical instruments such as needles and scalpels.
|
|
General Trash Pickup Request |
Routine collection of general trash from specified areas. |
|
Recycling Request |
Collection of recyclable materials and transport to designated recycling facilities. |
|
Enhanced Disinfection Request |
Intensive disinfection for areas requiring extra precaution due to potential contamination. |
|
Isolation/Outbreak Response Cleaning |
Specialized cleaning procedures for areas affected by infectious outbreaks or requiring isolation protocols. |
|
Clean Linen Delivery Request |
Delivery of clean linens to designated units as per request details. |
|
Soiled Linen Pickup Request |
Collection of used linens from specified locations and handling as per instructions. |
|
Chemical Spill Cleanup Request |
Safe cleanup of chemical spills, specifying spill type and required safety measures. |
|
Biohazard Spill Cleanup Request |
Cleanup and decontamination of biohazard spills, detailing type and urgency of spill. |
|
Post-Maintenance Cleanup Request |
Cleaning services following maintenance work to remove debris and restore the area. |
|
Facility Issue Reporting |
Reporting and request for resolution of facility-related issues including detailed descriptions and photos. |
|
Standard Room Turnover Request |
Routine preparation and cleaning of patient rooms for new admissions according to checklist. |
|
Emergency/STAT Turnover Request |
Expedited turnover and cleaning of patient rooms for urgent admissions or emergencies. |
--- title: Service Catalog installed with Care Team Operations for Environmental Services description: The Care Team Operations for Environmental Services service catalog is organized into a hierarchy of EVS-related categories and subcategories that care teams commonly report. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/healthcare-life-sciences/cto-evs-service-catalog.html release: australia topic_type: reference last_updated: "2026-09-10" reading_time_minutes: 2 breadcrumb: [Reference, Care Team Operations for Environmental Services, Healthcare Operations, Healthcare and Life Sciences] --- # Service Catalog installed with Care Team Operations for Environmental Services The Care Team Operations for Environmental Services service catalog is organized into a hierarchy of EVS-related categories and subcategories that care teams commonly report. |Name|Short Description|Description| |----|-----------------|-----------| |Housekeeping and Sanitation Services|Request daily cleaning, terminal cleaning, and high-touch surface disinfection.|Includes requests for daily cleaning, terminal cleaning \(isolation room, standard discharge, enhanced/STAT\), and high-touch surface disinfection.| |Waste Management Services|Request regulated medical waste disposal, general trash pickup, and recycling.|Encompasses regulated medical waste disposal \(sharps, trash room maintenance, biohazard pickup\), general trash pickup, and recycling requests.| |Infection Prevention Support|Request enhanced disinfection and isolation/outbreak cleaning.|Covers enhanced disinfection requests and isolation/outbreak response cleaning for specific areas with detailed precautions.| |Linen and Laundry Services|Request clean linen delivery and soiled linen pickup.|Involves clean linen delivery and soiled linen pickup requests, detailing linen type, quantity, and handling instructions.| |Hazardous Materials Handling|Request chemical and biohazard spill cleanup.|Includes chemical and biohazard spill cleanup requests, specifying the nature, size, and urgency of the spill along with PPE requirements.| |Facility Maintenance Support|Request post-maintenance cleanup and facility issue reporting.|Consists of post-maintenance cleanup requests and facility issue reporting, including area affected and issue description.| |Patient Room Turnover Services|Request standard and emergency/STAT room turnover.|Encompasses standard and emergency/STAT room turnover requests, detailing room number, urgency, and specific cleaning instructions.| <table id="table_vgq_4mg_1gc"><thead><tr><th> Catalog Item/Service Definition </th><th> Description </th></tr></thead><tbody><tr><td> Daily Cleaning Request </td><td> Routine cleaning of designated areas according to specified schedules and instructions. </td></tr><tr><td> Terminal Cleaning Request </td><td> Case categories: - Isolation Room Terminal Clean - Comprehensive cleaning after patient discharge or isolation in rooms requiring high-level disinfection. - Standard Discharge Clean - Thorough cleaning after patient discharge to prepare the room for new occupants. - Enhanced/STAT Cleaning - Immediate and intensive cleaning for emergency situations requiring expedited room turnover. </td></tr><tr><td> High-Touch Surface Disinfection </td><td> Targeted disinfection of frequently touched surfaces to prevent cross-contamination. </td></tr><tr><td> Regulated Medical Waste </td><td> Case categories: - Sharps Disposal - Safe disposal of sharp medical instruments such as needles and scalpels. - Trash Room Maintenance - Regular upkeep of trash rooms to ensure cleanliness and order. - Biohazard Waste Pickup - Collection and disposal of biological hazardous waste materials. </td></tr><tr><td> General Trash Pickup Request </td><td> Routine collection of general trash from specified areas. </td></tr><tr><td> Recycling Request </td><td> Collection of recyclable materials and transport to designated recycling facilities. </td></tr><tr><td> Enhanced Disinfection Request </td><td> Intensive disinfection for areas requiring extra precaution due to potential contamination. </td></tr><tr><td> Isolation/Outbreak Response Cleaning </td><td> Specialized cleaning procedures for areas affected by infectious outbreaks or requiring isolation protocols. </td></tr><tr><td> Clean Linen Delivery Request </td><td> Delivery of clean linens to designated units as per request details. </td></tr><tr><td> Soiled Linen Pickup Request </td><td> Collection of used linens from specified locations and handling as per instructions. </td></tr><tr><td> Chemical Spill Cleanup Request </td><td> Safe cleanup of chemical spills, specifying spill type and required safety measures. </td></tr><tr><td> Biohazard Spill Cleanup Request </td><td> Cleanup and decontamination of biohazard spills, detailing type and urgency of spill. </td></tr><tr><td> Post-Maintenance Cleanup Request </td><td> Cleaning services following maintenance work to remove debris and restore the area. </td></tr><tr><td> Facility Issue Reporting </td><td> Reporting and request for resolution of facility-related issues including detailed descriptions and photos. </td></tr><tr><td> Standard Room Turnover Request </td><td> Routine preparation and cleaning of patient rooms for new admissions according to checklist. </td></tr><tr><td> Emergency/STAT Turnover Request </td><td> Expedited turnover and cleaning of patient rooms for urgent admissions or emergencies. </td></tr></tbody> </table>
| title | Service Catalog installed with Care Team Operations for Environmental Services |
| description | The Care Team Operations for Environmental Services service catalog is organized into a hierarchy of EVS-related categories and subcategories that care teams commonly report. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/healthcare-life-sciences/cto-evs-service-catalog.html |
| release | australia |
| topic_type | reference |
| last_updated | 2026-09-10 |
| reading_time_minutes | 2 |
| breadcrumb | ReferenceCare Team Operations for Environmental ServicesHealthcare OperationsHealthcare and Life Sciences |