Service Catalog installed with Care Team Operations for Facilities

---
title: Service Catalog installed with Care Team Operations for Facilities
description: The Care Team Operations for Facilities service catalog is organized into a hierarchy of Facilities-related categories and subcategories that clinicians commonly report.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/healthcare-life-sciences/cto-facilities-service-catalog.html
release: australia
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 4
breadcrumb: [Reference, Care Team Operations for Facilities, Healthcare Operations, Healthcare and Life Sciences]
---

# Service Catalog installed with Care Team Operations for Facilities

The Care Team Operations for Facilities service catalog is organized into a hierarchy of Facilities-related categories and subcategories that clinicians commonly report.

This framework is specific to Facilities Management, focusing on the physical environment, building systems, and related infrastructure.

|Name|Description|
|----|-----------|
|Emergency preparedness|Requests for developing and updating emergency plans, conducting drills, and training staff on emergency procedures.|
|Environmental/Facility Conditions|Requests for repairs, routine maintenance, and inspections to confirm the physical state of buildings and grounds meets standards.|
|Safety and Security|Requests for installation and maintenance of surveillance systems, access control systems, and emergency response planning.|
|Utilities and building infrastructure|Requests for maintenance and management of essential services such as electricity, water, HVAC systems, and communication networks.|

<table id="table_rfc_rzw_zfc"><thead><tr><th>

Catalog Item/Service Definition

</th><th>

Short Description

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Temperature and Humidity Control

</td><td>

Report temperature and humidity-related issues.

</td><td>

Manages temperature and humidity levels to confirm comfort and safety in various hospital areas, including operating rooms and patient rooms.

 Case categories:

-   Humidity Management - Excess humidity or condensation in sensitive areas. Dehumidifier or humidifier malfunctions.
-   Room Climate Issues - Operating rooms, patient rooms, and labs being too warm or cold. Heat distribution problems.

</td></tr><tr><td>

Ventilation and Air Quality

</td><td>

Report HVAC and air quality issues.

</td><td>

Ensures efficient HVAC systems for proper air exchange and maintains indoor air quality by addressing odors and filter maintenance.Case categories:

-   HVAC System Efficiency - Inadequate air exchanges in patient-care areas. Inconsistent airflow or stagnant zones.
-   Indoor Air Quality Concerns - Persistent odors or musty smells indicating possible mold. Filter maintenance schedules not followed.

</td></tr><tr><td>

Lighting and Noise

</td><td>

Report lighting and ambient noise-related issues.

</td><td>

Addresses lighting standards and controls ambient noise to maintain a suitable environment for patients and staff.Case categories:

-   Illumination Standards - Inadequate or flickering lights in clinical or public areas. Insufficient lighting in hallways or emergency exits
-   Ambient Noise Control- Loud HVAC systems, mechanical equipment, or ongoing construction. Acoustic issues in patient rooms.

</td></tr><tr><td>

Water Supply and Plumbing

</td><td>

Report water leaks, temperature, and pressure-related issues.

</td><td>

Manages water pressure and temperature, repairs leaks, and drains to confirm reliable water supply and prevent flooding.Case categories:

-   Water Pressure and Temperature - Inconsistent hot water in patient showers or hand washing sinks. Sudden drops in water pressure.
-   Leaks and Drains - Dripping faucets, burst pipes, or water intrusion in ceilings/walls. Clogged drains causing localized flooding.

</td></tr><tr><td>

Slip, Trip, and Fall Hazards

</td><td>

Report floor and surface cracks, warps, and other moisture-related risks.

</td><td>

Enhances floor and surface integrity to prevent accidents caused by cracked tiles, warped floorboards, and moisture-related risks.Case categories:

-   Floor and Surface Integrity - Cracked tiles, warped floorboards, loose carpeting. Uneven thresholds between rooms or corridors
-   Moisture-Related Risks - Water leaks leading to slippery floors. Condensation in high-humidity areas

</td></tr><tr><td>

Fire Safety and Evacuation Readiness

</td><td>

Report fire protection and evacuation pathway-related issues.

</td><td>

Maintains fire protection systems and evacuation pathways to confirm readiness in case of emergencies.Case categories:

-   Fire Protection Systems - Non-functioning fire alarms, detectors, or sprinkler heads. Expired or missing fire extinguishers.
-   Evacuation Pathways - Blocked or improperly labeled fire exits. Damaged or missing directional signage.

</td></tr><tr><td>

Access Control

</td><td>

Report door, lock, and physical barrier-related issues.

</td><td>

Ensures door and lock maintenance and secures physical barriers and perimeters to control access to restricted areas.Case categories:

-   Door and Lock Maintenance - Faulty door hardware \(e.g., hinges, latches\). Broken badge readers for restricted areas.
-   Physical Barriers and Perimeters - Gaps in fencing or perimeter walls. Unsecured windows or roof access points.

</td></tr><tr><td>

Power Supply and Electrical Systems

</td><td>

Report circuit overloads, breaker trips, and outlet-related issues.

</td><td>

Manages circuit overloads, breaker trips, and maintains outlets and fixtures to confirm reliable electrical systems.Case categories:

-   Circuit Overloads / Breaker Trips - Repeated breaker trips indicating overloaded circuits; Faulty or outdated wiring posing fire hazards.
-   Outlets and Fixtures - Damaged or loose wall outlets. Malfunctioning light switches or corridor lighting panels.

</td></tr><tr><td>

Elevator Functionality

</td><td>

Report elevator reliability and safety related issues.

</td><td>

Ensures mechanical reliability and safety features of elevators to provide secure and efficient transport within the hospital.Case categories:

-   Mechanical Reliability - Frequent malfunctions, doors jamming, or misalignments with floors. Overheating motors or delayed response times.
-   Safety Features - Emergency call buttons not functioning. Faulty or outdated braking systems.

</td></tr><tr><td>

Building-Wide Systems

</td><td>

Report heating, cooling, compressed air, and vacuum system-related issues

</td><td>

Maintains heating, cooling, compressed air, and vacuum systems to confirm consistent and efficient building operations.Case categories:

-   Heating and Cooling \(Boilers, Chillers\) - Inconsistent hot water supply from boiler system. Chiller unit leaks or insufficient cooling capacity.
-   Compressed Air and Vacuum Systems - Poor line pressure affecting clinical utilities. Leaks or pressure fluctuations in piping.

</td></tr><tr><td>

Generators and Backup Power

</td><td>

Report issues related to generator and backup power system reliability.

</td><td>

Ensures that generators and backup power systems are maintained and tested for reliability during power outages.Case categories:

-   Maintenance and Testing - Inconsistent testing schedules or poor maintenance logs. Fuel supply or battery issues preventing startup.
-   Transfer Switches - Slow or failed switchovers to backup power. Malfunctioning automatic transfer switches \(ATS\).

</td></tr><tr><td>

Physical Disaster Readiness

</td><td>

Implements weather-related protections and flood control measures to safeguard the hospital against natural disasters.

</td><td>

Request weather-related protections.Case categories:

-   Weather-Related Protections - Roof, windows, and external structures not reinforced for storms. Unsecured building features \(signage, awnings\).
-   Flood and Water Intrusion Control - Inadequate sump pumps or drainage systems. Vulnerable basement or sub-level areas prone to flooding.

</td></tr></tbody>
</table>