Set up assignment groups for Care Team Operations for Healthcare IT

---
title: Set up assignment groups for Care Team Operations for Healthcare IT
description: Associate assignment groups with your healthcare organizations to ensure cases are assigned to the correct healthcare organizations.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/healthcare-life-sciences/cto-it-assignment-groups.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, Care Team Operations for Healthcare IT, Healthcare Operations, Healthcare and Life Sciences]
---

# Set up assignment groups for Care Team Operations for Healthcare IT

Associate assignment groups with your healthcare organizations to ensure cases are assigned to the correct healthcare organizations.

## Before you begin

Role required: admin

## About this task

Multiple assignment groups can be associated with a single healthcare organization.

In Care Team Operations for Healthcare IT, assignment groups must be configured so that incidents created from Healthcare IT cases can be fulfilled.

## Procedure

1.  Navigate to **All** > **Healthcare Operations** > **Healthcare Organizations**.

2.  Select the healthcare organization that you want to associate an assignment group with.

3.  In the Assignment Groups related list, select **New**.


4.  On the Service Organization Assignment Group form, fill in the fields.

    Service Organization Assignment Group form:

<table id="table_omf_3mm_c2c"><tbody><tr><td>

**Field**

</td><td>

**Description**

</td></tr><tr><td>

Service organization

</td><td>

Auto-populated with the name of the healthcare organization to which you’re adding an assignment group.

</td></tr><tr><td>

Assignment group

</td><td>

Name of the assignment group that is to be added.

</td></tr></tbody>
</table>5.  Select **Submit**.