Create a group for all location managers in Care Team Operations for Healthcare IT

task australia Updated Sep 10, 2026 1 min read cto-it-create-manager-group.md
Raw file servicenow.com

Create a group for location managers with the sn_customerservice.svc_location_manager assigned so that users added to this group will inherit the collection of roles for Care Team Operations for Healthcare IT.

Before you begin

Role required: admin

Procedure

  1. Navigate to All > User Administration > Groups.

  2. Select New.

  3. In the name field, enter a name for your team member group.

  4. Fill in the other fields as needed.

  5. Navigate to the roles related list.

  6. Click Edit.

  7. Add the the sn_customerservice.svc_location_manager and sn_cto_hcit.loc_support_agent roles into the Roles List.

  8. Click Save.

Result

A user group has been created for your location managers.

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