Care Team Operations for Healthcare IT case table

---
title: Care Team Operations for Healthcare IT case table
description: The Care Team Operations for Healthcare IT Case \[sn\_cto\_hcit\_case\] enables streamlined support for operational healthcare IT use cases.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/healthcare-life-sciences/cto-it-data-model-tables.html
release: australia
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Data model, Reference, Care Team Operations for Healthcare IT, Healthcare Operations, Healthcare and Life Sciences]
---

# Care Team Operations for Healthcare IT case table

The Care Team Operations for Healthcare IT Case \[sn\_cto\_hcit\_case\] enables streamlined support for operational healthcare IT use cases.

It extends the Healthcare Operations Core case table.

<table id="table_knb_5fm_c2c"><tbody><tr><td>

**Field**

</td><td>

**Description**

</td></tr><tr><td>

Case number

</td><td>

The case number for this healthcare IT case. Generated automatically upon creation.

</td></tr><tr><td>

Incident number

</td><td>

Generated automatically from the healthcare IT case.

</td></tr><tr><td>

Requesting organization

</td><td>

The organization associated with the requesting user.

</td></tr><tr><td>

Opened by

</td><td>

The user who created the healthcare IT request.

</td></tr><tr><td>

State

</td><td>

The current state of the healthcare IT case. Syncs with the incident automatically.

</td></tr><tr><td>

Supporting organization

</td><td>

The supporting organization responsible for the incident.

</td></tr><tr><td>

Assignment group

</td><td>

The assignment group designated for the fulfilment of the associated incident.

</td></tr><tr><td>

Assigned to

</td><td>

The user assigned to fulfill this incident.

</td></tr><tr><td>

Opened

</td><td>

Date and time healthcare case was opened.

</td></tr></tbody>
</table>