Manage care team cases and tasks using Care Team Mobile

Create care team case requests, set assignment, edit case and task details, and complete care team tasks directly from your mobile device.

Care team cases group related operational work for a care team, and care team tasks are the individual steps that fulfill that work. Tasks are generated from care team task plans, including tasks with scheduled smart assessments. For more information, see Care team cases and tasks.

Care team cases and tasks appear in Care Team Mobile when Care Team Work Management is installed.

Create a care team case request in Care Team Mobile

Use Create a request on the care team case list to submit a new care team case from your mobile device.
Assign a care team case in Care Team Mobile

Use Assignment to set the assignment group and assignee on an unassigned care team case.
Edit a care team case in Care Team Mobile

Edit the details of a care team case, such as its description, priority, location, and SLA due date.
Assign a care team task in Care Team Mobile

Use Assignment to set the assignment group and assignee on an unassigned care team task.
Edit a care team task in Care Team Mobile

Edit the details of a care team task, such as its description, priority, location, and SLA due date.
Complete care team tasks in Care Team Mobile

View, update, and complete your care team tasks, including any attached smart assessments, from My work.

title	Manage care team cases and tasks using Care Team Mobile
description	Create care team case requests, set assignment, edit case and task details, and complete care team tasks directly from your mobile device.
locale	en-US
canonical_url	https://www.servicenow.com/docs/r/australia/healthcare-life-sciences/cto-mobile-manage-cases-tasks.html
release	australia
topic_type	concept
last_updated	2026-09-24
reading_time_minutes	2
breadcrumb	Care Team MobileHealthcare OperationsHealthcare and Life Sciences