Create assignment groups for Care Team Work Management

---
title: Create assignment groups for Care Team Work Management
description: Associate assignment groups within your care team units so care team cases and tasks can be fulfilled.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/healthcare-life-sciences/ctwm-create-assignment-groups.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, Care Team Work Management, Healthcare Operations, Healthcare and Life Sciences]
---

# Create assignment groups for Care Team Work Management

Associate assignment groups within your care team units so care team cases and tasks can be fulfilled.

## Before you begin

Role required: admin

## About this task

Create assignment groups within each healthcare organization to control work distribution.

For example, you might add a "PICU Nurses" group or separate groups for day and night shifts.

Once created under the PICU healthcare organization, that group becomes available when assigning care team cases and tasks.

## Procedure

1.  Navigate to **All** > **Healthcare Operations** > **Healthcare Organizations**.

2.  Select the healthcare organization that you want to associate an assignment group with.

3.  In the Assignment Groups related list, select **New**.

4.  On the Service Organization Assignment Group form, fill in the fields:

<table id="table_ebb_bgk_c2c"><tbody><tr><td>

**Field**

</td><td>

**Description**

</td></tr><tr><td>

Service organization

</td><td>

Auto-populated with the name of the healthcare organization to which you’re adding an assignment group.

</td></tr><tr><td>

Assignment group

</td><td>

Name of the assignment group that is to be added.

</td></tr></tbody>
</table>5.  Select **Submit**.