Tables installed with Care Team Work Management
The following tables are installed with Care Team Work Management.
Care Team Case
The Care Team Case [sn_cto_case] table generates cases pertaining to care team internal operations at the unit level.
It extends the Healthcare Operations case [sn_hco_case].
For information on the Healthcare Operations case, see Healthcare Operations Case overview.
|
Field |
Type |
Description |
|
Number |
String |
Unique identifier for the case. |
|
Short Description |
String |
Brief description of the issue in 160 characters. |
|
Description |
String |
Detailed description of the issue in 4000 characters. |
|
Category |
Integer |
Different classifications of issues that are reported. |
|
Healthcare location |
Reference |
Healthcare location from where the issue is being reported. |
|
Location |
Reference |
Common location mapped to the healthcare location. |
|
State |
Integer |
Person assigned to perform the task. |
|
Priority |
Integer |
Sequence in which the case should be resolved. |
|
Urgency |
Integer |
Speed at which the case should be resolved. |
|
Impact |
Integer |
Level of disruption caused. Indicates the size of issue. |
|
Opened by |
Reference |
The user who submitted the case. |
|
Primary contact |
Reference |
The user for whom the case is created. |
|
Assignment group |
Reference |
The assignment group of the user that fulfills and resolved the request/issue. |
|
Assigned to |
Reference |
The user that fulfills and resolves the request. |
|
Requesting organization |
Reference |
The service organization of the requestor. |
|
Supporting organization |
Reference |
The service organization that fulfills the case. |
|
Service |
Reference |
Service definition linked to the case. |
The Care Team Task [sn_cto_task] table generates tasks attached to care team cases.
It extends the Work order task [wm_task] table.
References Healthcare Location [sn_hcls_location] to associate the relevant healthcare location with tasks for fulfillment.
|
Field |
Type |
Description |
|
Opened for |
Reference |
The user who fulfills the care team task. |
|
Parent |
Reference |
Parent work order. |
|
State |
Integer |
State of care team task. |
|
Assigned to |
Reference |
The user that fulfills and resolves the request. |
|
Short description |
String |
Short description of the care team task. |
|
Number |
String |
Number of care team tasks. |
|
Service |
Reference |
Service definition linked to the case. |
The Healthcare healthcare orchestration case [sn_hco_orchestration_case] table creates a case to track the progress of work across multiple healthcare organizations with multiple care team cases.
Requires the Healthcare orchestration plugin.
|
Field |
Type |
Description |
|---|---|---|
|
Short description |
String |
Short description of the orchestration case. |
|
Priority |
Choice |
Sequence in which the case should be resolved. |
|
Service definition |
Reference |
The service type of case. |
|
Requesting organization |
Reference |
The organization of case requestor |
|
Supporting organization |
Reference |
The organization of the person assigned to fulfill this case. |
|
Assigned to |
Reference |
The person this case should be assigned to. |
|
Requested by |
Reference |
The person who created this case. |
|
Assignment group |
Reference |
Assignment group associated with this case. |
|
Number |
String |
Case number. |
|
Due date |
Date time |
Due date for the case. |
|
State |
Choice |
Options are:- Open
|
The Healthcare orchestration task [sn_hco_orchestration_task] table creates task to track any work that required for fulfilling an healthcare orchestration case.
Healthcare orchestration task (extended from CSM Task): the coordinator’s own activities that support the healthcare orchestration case (e.g., communications, reviews).
Requires the Healthcare orchestration plugin.
| Label | Type | Details |
|---|---|---|
| Short description | String | Short description of this task. |
| Priority | Choice | Sequence in which this task should be resolved. |
| State | Choice | Current state of the task. |
| Assigned to | Reference | The person to who this task is assigned. |
| Requested by | Reference | The person who created this task. |
| Assignment group | Reference | Assignment group associated with this task. |
| Description | Text | A detailed description of this task. |
| Number | String | Task number. |
| Due date | Date time | Due date for this task. |
--- title: Tables installed with Care Team Work Management description: The following tables are installed with Care Team Work Management. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/healthcare-life-sciences/ctwm-tables-installed.html release: australia topic_type: reference last_updated: "2026-09-10" reading_time_minutes: 3 breadcrumb: [Reference, Care Team Work Management, Healthcare Operations, Healthcare and Life Sciences] --- # Tables installed with Care Team Work Management The following tables are installed with Care Team Work Management. ## Care Team Case The Care Team Case \[sn\_cto\_case\] table generates cases pertaining to care team internal operations at the unit level. It extends the Healthcare Operations case \[sn\_hco\_case\]. For information on the Healthcare Operations case, see [Healthcare Operations Case overview](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/healthcare-operations-core/hcls-cto-hco-case.md). <table id="table_nyq_nvl_1gc"><tbody><tr><td> **Field** </td><td> **Type** </td><td> **Description** </td></tr><tr><td> Number </td><td> String </td><td> Unique identifier for the case. </td></tr><tr><td> Short Description </td><td> String </td><td> Brief description of the issue in 160 characters. </td></tr><tr><td> Description </td><td> String </td><td> Detailed description of the issue in 4000 characters. </td></tr><tr><td> Category </td><td> Integer </td><td> Different classifications of issues that are reported. </td></tr><tr><td> Healthcare location </td><td> Reference </td><td> Healthcare location from where the issue is being reported. </td></tr><tr><td> Location </td><td> Reference </td><td> Common location mapped to the healthcare location. </td></tr><tr><td> State </td><td> Integer </td><td> Person assigned to perform the task. </td></tr><tr><td> Priority </td><td> Integer </td><td> Sequence in which the case should be resolved. </td></tr><tr><td> Urgency </td><td> Integer </td><td> Speed at which the case should be resolved. </td></tr><tr><td> Impact </td><td> Integer </td><td> Level of disruption caused. Indicates the size of issue. </td></tr><tr><td> Opened by </td><td> Reference </td><td> The user who submitted the case. </td></tr><tr><td> Primary contact </td><td> Reference </td><td> The user for whom the case is created. </td></tr><tr><td> Assignment group </td><td> Reference </td><td> The assignment group of the user that fulfills and resolved the request/issue. </td></tr><tr><td> Assigned to </td><td> Reference </td><td> The user that fulfills and resolves the request. </td></tr><tr><td> Requesting organization </td><td> Reference </td><td> The service organization of the requestor. </td></tr><tr><td> Supporting organization </td><td> Reference </td><td> The service organization that fulfills the case. </td></tr><tr><td> Service </td><td> Reference </td><td> Service definition linked to the case. </td></tr></tbody> </table>## Care team task The Care Team Task \[sn\_cto\_task\] table generates tasks attached to care team cases. It extends the Work order task \[wm\_task\] table. References Healthcare Location \[sn\_hcls\_location\] to associate the relevant healthcare location with tasks for fulfillment. <table id="table_oyq_nvl_1gc"><tbody><tr><td> **Field** </td><td> **Type** </td><td> **Description** </td></tr><tr><td> Opened for </td><td> Reference </td><td> The user who fulfills the care team task. </td></tr><tr><td> Parent </td><td> Reference </td><td> Parent work order. </td></tr><tr><td> State </td><td> Integer </td><td> State of care team task. </td></tr><tr><td> Assigned to </td><td> Reference </td><td> The user that fulfills and resolves the request. </td></tr><tr><td> Short description </td><td> String </td><td> Short description of the care team task. </td></tr><tr><td> Number </td><td> String </td><td> Number of care team tasks. </td></tr><tr><td> Service </td><td> Reference </td><td> Service definition linked to the case. </td></tr></tbody> </table>## Healthcare orchestration case The Healthcare healthcare orchestration case \[sn\_hco\_orchestration\_case\] table creates a case to track the progress of work across multiple healthcare organizations with multiple care team cases. Requires the Healthcare orchestration plugin. <table id="table_h54_45t_m3c"><thead><tr><th> Field </th><th> Type </th><th> Description </th></tr></thead><tbody><tr><td> Short description </td><td> String </td><td> Short description of the orchestration case. </td></tr><tr><td> Priority </td><td> Choice </td><td> Sequence in which the case should be resolved. </td></tr><tr><td> Service definition </td><td> Reference </td><td> The service type of case. </td></tr><tr><td> Requesting organization </td><td> Reference </td><td> The organization of case requestor </td></tr><tr><td> Supporting organization </td><td> Reference </td><td> The organization of the person assigned to fulfill this case. </td></tr><tr><td> Assigned to </td><td> Reference </td><td> The person this case should be assigned to. </td></tr><tr><td> Requested by </td><td> Reference </td><td> The person who created this case. </td></tr><tr><td> Assignment group </td><td> Reference </td><td> Assignment group associated with this case. </td></tr><tr><td> Number </td><td> String </td><td> Case number. </td></tr><tr><td> Due date </td><td> Date time </td><td> Due date for the case. </td></tr><tr><td> State </td><td> Choice </td><td> Options are:- Open - Work in progress - Closed - Canceled </td></tr></tbody> </table>## Healthcare orchestration task table The Healthcare orchestration task \[sn\_hco\_orchestration\_task\] table creates task to track any work that required for fulfilling an healthcare orchestration case. **Healthcare orchestration task** \(extended from CSM Task\): the coordinator’s own activities that support the healthcare orchestration case \(e.g., communications, reviews\). Requires the Healthcare orchestration plugin. |Label |Type |Details | |------|-----|--------| |Short description |String |Short description of this task.| |Priority |Choice |Sequence in which this task should be resolved.| |State|Choice |Current state of the task.| |Assigned to |Reference |The person to who this task is assigned.| |Requested by|Reference|The person who created this task.| |Assignment group|Reference|Assignment group associated with this task.| |Description|Text|A detailed description of this task.| |Number|String|Task number.| |Due date|Date time|Due date for this task.|
| title | Tables installed with Care Team Work Management |
| description | The following tables are installed with Care Team Work Management. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/healthcare-life-sciences/ctwm-tables-installed.html |
| release | australia |
| topic_type | reference |
| last_updated | 2026-09-10 |
| reading_time_minutes | 3 |
| breadcrumb | ReferenceCare Team Work ManagementHealthcare OperationsHealthcare and Life Sciences |