Fulfilling service requests in Care Team Operations for Healthcare IT

---
title: Fulfilling service requests in Care Team Operations for Healthcare IT
description: Incidents created from Healthcare IT cases are resolved using standard IT Service Management incident management functionality in the Service Operations workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/healthcare-life-sciences/fulfilling-cto-it.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Care Team Operations for Healthcare IT, Healthcare Operations, Healthcare and Life Sciences]
---

# Fulfilling service requests in Care Team Operations for Healthcare IT

Incidents created from Healthcare IT cases are resolved using standard IT Service Management incident management functionality in the Service Operations workspace.

For more information, see [Incident Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/c_IncidentManagement.md).

**Note:** Fulfillers should modify the Incident view Service Operations Workspace and add the related list **Case->Incident**.

This enables you to see the case associated with see the incident on the Service Operations Workspace under the Related Records section.

**Note:** Some cases are created by the ServiceNow Otto case creation AI agent instead of being submitted through a form. Fulfill these cases the same way. When a case comes from a chat conversation, an interaction record of the conversation is also created.