Report a medical device issue with Care Team Operations for Biomed

---
title: Report a medical device issue with Care Team Operations for Biomed
description: Report any issue with a medical device issue using the Report a medical device issue catalog item from the Care Team Operations portal.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/healthcare-life-sciences/hcls-cto-biomed-report-medical-device-issue.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Create service requests, Care Team Operations for Biomed, Healthcare Operations, Healthcare and Life Sciences]
---

# Report a medical device issue with Care Team Operations for Biomed

Report any issue with a medical device issue using the Report a medical device issue catalog item from the Care Team Operations portal.

## Before you begin

Role required: sn\_hco.care\_team\_member

## Procedure

1.  In the Care Team Portal, navigate to **Create a request** > **Request biomed service** > **Report a medical device issue**.

2.  Fill in the following fields.

<table id="table_jmt_jry_4dc"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Unit

</td><td>

The unit associated with this request.

</td></tr><tr><td>

Asset tag or serial number

</td><td>

The asset tag or serial numeric value associated with the medical device experiencing an issue.

</td></tr><tr><td>

Identified asset

</td><td>

 

</td></tr><tr><td>

Asset model

</td><td>

The asset model of the medical device experiencing an issue.

</td></tr><tr><td>

Location

</td><td>

The location of the medical device.

</td></tr><tr><td>

Short description

</td><td>

A short summary of your issue.

</td></tr><tr><td>

Describe your request in detail

</td><td>

Add a detailed description of the device issue occurring.

 Provide as much relevant information as possible.

</td></tr><tr><td>

Urgency

</td><td>

The urgency of this issue. Options are:-   1 - High
-   2 - Medium
-   3 - Low


</td></tr><tr><td>

Contact person

</td><td>

The associated contact for this request.

</td></tr><tr><td>

Phone type

</td><td>

The phone type associated with the contact number. Options are:-   Business
-   Mobile
-   Other


</td></tr><tr><td>

Contact number

</td><td>

The phone number of the associated contact for this request.

</td></tr></tbody>
</table>3.  Select **Submit**.