Track requests in the Care Team Portal

---
title: Track requests in the Care Team Portal
description: Track requests created by you or your team from directly within the Care Team Portal.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/healthcare-life-sciences/hcls-cto-track-requests.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Navigate, Care Team Portal, Healthcare Operations, Healthcare and Life Sciences]
---

# Track requests in the Care Team Portal

Track requests created by you or your team from directly within the Care Team Portal.

## Before you begin

Role required: sn\_hco.care\_team\_member or sn\_hco.care\_team\_manager

\[Omitted image "cto-hcls-track-requests.png"\] Alt text: Track requests in the Care Team Portal.

## Procedure

1.  In the Care Team Portal, navigate to **Track a request** > **All services** from the menu bar, or select the **Track requests** from the quick links widget on the landing page.

2.  View requests as they display in the following tabs:

    -   **All** - All service requests created for that category.
    -   **Created by me** - All service requests created by you for that category.
    -   **Closed** - All closed requests.
    Use the lefthand navigation bar to view requests by service type.

    Use the search function within a category to look for a specific request.

    Select the filter icon to filter all requests to those created within the last one, three, six, or 12 months.

3.  Select the request number of a request to see more information about that request as needed.