Healthcare Operations Case overview

---
title: Healthcare Operations Case overview
description: The Healthcare Operations Case \[sn\_hco\_case\] enables streamlined support for operational healthcare use cases.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/healthcare-life-sciences/healthcare-operations-core/hcls-cto-hco-case.html
release: australia
product: Healthcare Operations Core
classification: healthcare-operations-core
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Explore, Healthcare Operations Core, Healthcare Operations, Healthcare and Life Sciences]
---

# Healthcare Operations Case overview

The Healthcare Operations Case \[sn\_hco\_case\] enables streamlined support for operational healthcare use cases.

\[Omitted image "HCOCase.png"\] Alt text: Healthcare Operation Core case types.

The Healthcare Operations Case \[sn\_hco\_case\] table is an abstract, extendable table that stores healthcare operations-related cases. It provides a foundation for extending and building your own operational request types.

The Healthcare Operations Case type enables streamlined support for operational healthcare use cases by enabling administrators to create case types for use with the Care Team Portal.

By associating these cases with healthcare organizations, care team members can view all cases created for their team, unit, or healthcare organization.

For information on configuring the Healthcare Operations Case for your operational use cases, see [Configuring Healthcare Operations Core](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/healthcare-operations-core/hcls-cto-configuring.md).