Activate ServiceNow Otto for Virtual Agent for case intake

---
title: Activate ServiceNow Otto for Virtual Agent for case intake
description: Activate the Care Team Operations AI Chat Assistant and set it to discoverable to enable case intake within the Request care team assistance agentic workflow.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/healthcare-life-sciences/healthcare-operations-core/hco-now-assist-activte-agent.html
release: australia
product: Healthcare Operations Core
classification: healthcare-operations-core
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure agentic workflows, Configure, Healthcare Operations Core, Healthcare Operations, Healthcare and Life Sciences]
---

# Activate ServiceNow Otto for Virtual Agent for case intake

Activate the Care Team Operations AI Chat Assistant and set it to discoverable to enable case intake within the Request care team assistance agentic workflow.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **All** > **AI Agent Studio** > **Overview**.

2.  In **Agentic Workflows**, select **Request care team assistance**.

3.  In **Select channels and status**, navigate to **Virtual Agent**.

4.  Toggle **Display** to on.

5.  In **Assistants where AI Agents are discoverable**, select **Care Team Operations AI Chat Assistant**.

6.  Select **Save**.


## Result

The Care Team Operations AI Chat Assistant is now available to initiate the Request care team assistance agentic workflow.