Enable the Request care team assistance agentic workflow to create care team cases

---
title: Enable the Request care team assistance agentic workflow to create care team cases
description: Enable the Request care team assistance agentic workflow so that care team cases can be created using the Care Team Operations AI Chat Assistant.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/healthcare-life-sciences/healthcare-operations-core/hco-now-assist-enable-request-cto-assistance.html
release: australia
product: Healthcare Operations Core
classification: healthcare-operations-core
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure agentic workflows, Configure, Healthcare Operations Core, Healthcare Operations, Healthcare and Life Sciences]
---

# Enable the Request care team assistance agentic workflow to create care team cases

Enable the Request care team assistance agentic workflow so that care team cases can be created using the Care Team Operations AI Chat Assistant.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **AI Agent Studio** > **Create and manage** > **Agentic Workflows**.

2.  Select **Request care team assistance**.

3.  Navigate to **Select channels and status**.

4.  In Virtual Agent, set the following fields:

    -   Toggle **Display** to on.
    -   In Assistants where AI agents are discoverable, select **Care Team Operations AI Chat Assistant**.
5.  Select **Save**.


## Result

The **Request care team assistance** agentic workflow is now enabled in the Care Team Operations AI Chat Assistant.