Configuring the Pre-Visit Management email notifications

concept australia Updated Sep 10, 2026 1 min read pre-visit-config-emails.md

Configure the Pre-Visit Management email notifications sent to patients about pre-visit activities for procedure requests.

Important:

Starting with the Yokohama release, Pre-Visit Management is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported.

For details, see the Deprecation Process [KB0867184] article in the Now Support knowledge base.

Pre-Visit Management includes the following email notifications.

Notification	Condition	Recipient
Patient to dos	A procedure request case was reviewed by a patient service representative.	Patient
Patient todos - assigned	A document task was created for the patient.	Patient
Patient appointment booked	An appointment for the procedure is booked for the patient.	Patient

As a user with the sn\_previsit.admin role, you can configure the email notifications for the Pre-Visit Management application, by navigating to **All** > **System Notification** > **Email** > **Notifications**. For more information on editing email notifications, see Create an email notification.

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---
title: Configuring the Pre-Visit Management email notifications
description: Configure the Pre-Visit Management email notifications sent to patients about pre-visit activities for procedure requests.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/healthcare-life-sciences/pre-visit-config-emails.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, Pre-Visit Management, Healthcare and Life Sciences Service Management, Healthcare and Life Sciences]
---

# Configuring the Pre-Visit Management email notifications

Configure the Pre-Visit Management email notifications sent to patients about pre-visit activities for procedure requests.

**Important:**

Starting with the Yokohama release, Pre-Visit Management is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported.

For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support knowledge base.

Pre-Visit Management includes the following email notifications.

<table id="table_gfz_zww_pqb"><thead><tr><th>

Notification

</th><th>

Condition

</th><th>

Recipient

</th></tr></thead><tbody><tr><td>

Patient to dos

</td><td>

A procedure request case was reviewed by a patient service representative.

</td><td>

Patient

</td></tr><tr><td>

Patient todos - assigned

</td><td>

A document task was created for the patient.

</td><td>

Patient

</td></tr><tr><td>

Patient appointment booked

</td><td>

An appointment for the procedure is booked for the patient.

</td><td>

Patient

</td></tr></tbody>
</table>As a user with the sn\_previsit.admin role, you can configure the email notifications for the Pre-Visit Management application, by navigating to **All** &gt; **System Notification** &gt; **Email** &gt; **Notifications**. For more information on editing email notifications, see Create an email notification.