Creating service requests in Care Team Operations for Healthcare IT

---
title: Creating service requests in Care Team Operations for Healthcare IT
description: Use the Care Team Portal to report EMR or other IT issues to support teams for fulfillment.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/healthcare-life-sciences/requesting-cto-it.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Care Team Operations for Healthcare IT, Healthcare Operations, Healthcare and Life Sciences]
---

# Creating service requests in Care Team Operations for Healthcare IT

Use the Care Team Portal to report EMR or other IT issues to support teams for fulfillment.

**Note:** You can also create a request conversationally instead of using a form. See [Request care team assistance agentic workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/healthcare-operations-core/hco-now-assist-request-assistance.md) or [Care Team Operations Case Creation AI voice agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/healthcare-operations-core/hco-now-assist-voice-agent.md).

-   [Report an EMR issue with Care Team Operations for IT](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/hcls-cto-it-report-emr-issue.md)

    Report any issue with your EMR system using the Report an EMR issue catalog item from the Care Team Operations portal.

-   [Request other IT service with Care Team Operations for IT](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/hcls-cto-it-request-other-service.md)

    Request IT service for non-EMR issues using the Request other IT service catalog item from the Care Team Portal.