Exploring Impact

---
title: Exploring Impact
description: ServiceNow Impact is a premium customer success product that combines AI-powered software tools with hands-on expertise that helps your organizations maximize the value of your ServiceNow investment.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/impact/exploring-impact.html
release: australia
topic_type: concept
last_updated: "2026-10-06"
reading_time_minutes: 1
breadcrumb: [Impact]
---

# Exploring Impact

ServiceNow Impact is a premium customer success product that combines AI-powered software tools with hands-on expertise that helps your organizations maximize the value of your ServiceNow investment.

ServiceNow Impact is an all-in-one offering for accelerating platform value through proactive guidance, embedded tooling, and dedicated expert support.

Impact provides the support and expertise to track progress against your outcomes, share insights and industry benchmark comparisons, and make data-driven decisions to optimize your digital transformation journey.

At its core, Impact helps you excel in the following:

-   Plan implementation
-   Track product adoption
-   Maintain platform health
-   Resolve platform issues

See the Impact overview video to learn more.

\[Omitted video\] Description: ServiceNow Impact Store Application overview

<table id="table_rel_impact_nav" class="nav-card"><tbody><tr><td align="center">

[Get started with Impact\[Omitted image "bus-ebook.svg"\] Alt text:Learn the basics and the steps to begin using Impact.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/impact/getting_started_with_impact_concept.md)

</td><td align="center">

[Work with your Impact Squad\[Omitted image "bus-partnering.svg"\] Alt text:Learn how experts work directly with you to answer your questions and guide your outcomes.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/impact/impact-squad.md)

</td></tr><tr><td align="center">

[Compare Impact packages\[Omitted image "bus-sandbox.svg"\] Alt text:Review the Guided, Advanced, and Total package levels and the benefits of each.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/impact/impact-packages1.md)

</td><td align="center">

[Monitor and manage instance health\[Omitted image "bus-compliance.svg"\] Alt text:Use Platform Health to reduce technical debt and optimize performance before issues reach production.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/impact/scan-engine-overview.md)

</td></tr></tbody>
</table>## How to get Impact

Impact  is delivered through the  ServiceNow Store  and runs directly within your  ServiceNow  instance.

**Note:** See [Install Impact](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/impact/install-impact-innovation-lab.md)