Get started with Impact
A curated bundle of activities that help new Impact users begin their ServiceNow Impact journey and establish a foundation for achieving business objectives.
Getting started with Impact is an onboarding experience that supports Impact offerings, configure relevant features, align platform activities with business priorities, and create a personalized plan to achieve their objectives. The Impact Squad works with you throughout this process to discuss your business goals and develop a strategy for success.
Getting started with Impact provides prescriptive guidance across three key areas:
- Learning about Impact and its offerings
- Setting up Impact with its relevant features
- Outlining your objectives and priorities
This onboarding experience is available for Guided and Total Impact users as part of the Impact deliverable.
Getting started activities
The activities included in Getting started with Impact vary based on your Impact package:
Guided users:
- Impact Kickoff Meeting
- Impact Product Tour
Advanced and Total users:
Along with the activities available to Guided users, Advanced and Total packages include:
- Executive Kickoff Meetings
- Get Started with Instance Observer
- Get Started with Developer Support
Impact Foundations
Impact Foundations extends the getting started experience with account-level initiatives that accelerate your time to value and maintain momentum. This framework is suitable for both new and experienced users and provides baseline information of your current state with clear next steps.
Impact Foundations operates quarterly so you can maintain momentum on the platform and realize continuous value.
Impact Foundations deliverables
The deliverables available through Impact Foundations vary by Impact package. All packages receive standard foundational deliverables, while the Total package includes additional specific features.
| Impact deliverable | Description | Guided | Advanced | Total |
|---|---|---|---|---|
| Get started with Impact | Kicks off the onboarding experience and evaluates the current state of targeted areas for analysis on the ServiceNow Platform. | ✓ | ✓ | ✓ |
| Customer Impact Plan | Provides general guidelines and recommendations based on your organizational goals and ServiceNow product mix. | ✓ | ✓ | ✓ |
| Product Adoption Roadmaps | Shows a recommended implementation sequence for your capabilities. | ✓ | ✓ | ✓ |
| Value Management | Supports identification of high-level goals and connects them to measurable outcomes and success metrics that demonstrate value over time. | ✓ | ✓ | ✓ |
| Capabilities Maps | Shows the applications and capabilities at your disposal for achieving your objectives. | ✓ | ✓ | ✓ |
Key benefits
- Receive a personalized onboarding experience tailored to your specific needs and business objectives
- Establish a clear baseline assessment about your current state
- Define measurable outcomes aligned with your business goals
- Accelerate your time to value on the ServiceNow Platform
- Access prescriptive guidance from the Impact Squad
- Maintain momentum through structured quarterly engagements
Related topics
--- title: Get started with Impact description: A curated bundle of activities that help new Impact users begin their ServiceNow Impact journey and establish a foundation for achieving business objectives. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/impact/getting\_started\_with\_impact\_concept.html release: australia topic_type: concept last_updated: "2026-11-06" reading_time_minutes: 2 breadcrumb: [Exploring Impact, Impact] --- # Get started with Impact A curated bundle of activities that help new Impact users begin their ServiceNow Impact journey and establish a foundation for achieving business objectives. Getting started with Impact is an onboarding experience that supports Impact offerings, configure relevant features, align platform activities with business priorities, and create a personalized plan to achieve their objectives. The Impact Squad works with you throughout this process to discuss your business goals and develop a strategy for success. Getting started with Impact provides prescriptive guidance across three key areas: - Learning about Impact and its offerings - Setting up Impact with its relevant features - Outlining your objectives and priorities This onboarding experience is available for Guided and Total Impact users as part of the Impact deliverable. ## Getting started activities The activities included in Getting started with Impact vary based on your Impact package: Guided users: - Impact Kickoff Meeting - Impact Product Tour Advanced and Total users: Along with the activities available to Guided users, Advanced and Total packages include: - Executive Kickoff Meetings - Get Started with Instance Observer - Get Started with Developer Support ## Impact Foundations Impact Foundations extends the getting started experience with account-level initiatives that accelerate your time to value and maintain momentum. This framework is suitable for both new and experienced users and provides baseline information of your current state with clear next steps. Impact Foundations operates quarterly so you can maintain momentum on the platform and realize continuous value. ## Impact Foundations deliverables The deliverables available through Impact Foundations vary by Impact package. All packages receive standard foundational deliverables, while the Total package includes additional specific features. |Impact deliverable|Description|Guided|Advanced|Total| |------------------|-----------|------|--------|-----| |Get started with Impact|Kicks off the onboarding experience and evaluates the current state of targeted areas for analysis on the ServiceNow Platform.|✓|✓|✓| |Customer Impact Plan|Provides general guidelines and recommendations based on your organizational goals and ServiceNow product mix.|✓|✓|✓| |Product Adoption Roadmaps|Shows a recommended implementation sequence for your capabilities.|✓|✓|✓| |Value Management|Supports identification of high-level goals and connects them to measurable outcomes and success metrics that demonstrate value over time.|✓|✓|✓| |Capabilities Maps|Shows the applications and capabilities at your disposal for achieving your objectives.|✓|✓|✓| ## Key benefits - Receive a personalized onboarding experience tailored to your specific needs and business objectives - Establish a clear baseline assessment about your current state - Define measurable outcomes aligned with your business goals - Accelerate your time to value on the ServiceNow Platform - Access prescriptive guidance from the Impact Squad - Maintain momentum through structured quarterly engagements **Related topics** [Work with experts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/impact/impact-squad.md)
| title | Get started with Impact |
| description | A curated bundle of activities that help new Impact users begin their ServiceNow Impact journey and establish a foundation for achieving business objectives. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/impact/getting\_started\_with\_impact\_concept.html |
| release | australia |
| topic_type | concept |
| last_updated | 2026-11-06 |
| reading_time_minutes | 2 |
| breadcrumb | Exploring ImpactImpact |