Grant temporary instance access to your Impact Squad

---
title: Grant temporary instance access to your Impact Squad
description: Familiarize yourself with your ServiceNow Impact Squad, a dedicated team of experts ready to assist in tackling your team's unique transformation challenges. View or grant your Impact squad 30 day read-only access to your instance to support you with Impact features.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/impact/hop-access-impact-squad.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Configuring Impact, Impact]
---

# Grant temporary instance access to your Impact Squad

Familiarize yourself with your ServiceNow Impact Squad, a dedicated team of experts ready to assist in tackling your team's unique transformation challenges. View or grant your Impact squad 30 day read-only access to your instance to support you with Impact features.

## Before you begin

Impact squad members can easily log in and access customer instances to facilitate effective support and rapid issue resolution. As part of initial setup, you’ll be able to provide consent on the Know your Squad and Manage Instance Access page. Select your Squad members then select **Approve** and the selected members will have read-only access to your Impact Store Application.

When approved,  the selected members  gain read-only access  to your Impact Store Application for 30 days. 

For other access requests outside of onboarding, squad members can trigger an access request, which sends an email to you where you can approve or reject the request through the Impact Store Application. Notifications are sent if Impact squad members change.

Role required: impact\_platform\_owner or admin

## Procedure

1.  Navigate to **All** > **Impact** > **Overview**.

    Squad access can also be added as part of initial setup.

2.  In the Your Impact Squad widget, select **View Squad access to your instance**.

    \[Omitted image "squad-access.png"\] Alt text: Squad access tile on the Impact homepage

    Squad access to your instance displays Impact Squad member information and access fields.

<table id="table_d2l_r3s_cfc"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Action

</td><td>

Action field is used to Approve or Remove instance access for the selected Impact Squad member.**Note:** **Edit access status** is available to select for Pending, Approved, and Rejected access statuses.

</td></tr><tr><td>

Access status

</td><td>

-   Pending: The Squad member has requested access. An action is to either **Approve** or **Reject** the request.
-   Approved: The Squad member has been granted 30-day access to the instance. The action is available to **Remove** access.
-   Rejected: The Squad member requested access, however, the access wasn’t permitted. The action is available to **Approve** the request.
-   Not requested: The Squad member hasn’t requested access to the instance. No action to be taken.


</td></tr><tr><td>

Squad name

</td><td>

Squad member

</td></tr><tr><td>

Squad title

</td><td>

Squad title

</td></tr><tr><td>

Access expires

</td><td>

Date access to the instance expires for the squad member.

</td></tr></tbody>
</table>3.  Select **Edit access status**.

4.  Select to **Approve**, **Reject**, or **Remove** access.

    \[Omitted image "grant-squad-access.png"\] Alt text: Dialog box with the Approve or Reject buttons.


## What to do next

Refer to [Using Impact](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/impact/impact-in-app.md) to get started with the Impact Store Application.

**Parent Topic:**[Configuring Impact](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/impact/configuring-impact-platform.md)

**Previous topic:**[Initiate data migration from IDI](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/impact/initiate-migration-idi.md)

**Next topic:**[Impact Guided Setup \(Legacy\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/impact/guided-setup-impact-in-app.md)