Impact Delivery Instance overview

---
title: Impact Delivery Instance overview
description: The Impact Delivery Instance is the service provider for the Impact Store Application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/impact/impact-delivery-instance-reference.html
release: australia
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Impact Delivery Instance reference, Impact reference, Impact]
---

# Impact Delivery Instance overview

The Impact Delivery Instance is the service provider for the Impact Store Application.

The Impact Delivery Instance serves as follows:

-   Your Impact squad interactive space.
-   Existing data from the Impact IDI is migrated at setup to the Impact Store Application to ensure that critical information is integrated within your ServiceNow instance.

## Impact Delivery Instance migration

Download Impact from the ServiceNow store to take advantage of the latest features directly in your instance- including new Platform Health tools! Refer to [Install Impact](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/impact/install-impact-innovation-lab.md) for installation steps.

**Note:** The Impact Delivery Instance, \[impact.servicenow.com\] won't include new features.

## Sync to the Impact Store Application

Use Guided Setup to connect your data from the Impact Delivery Instance. See [Impact Guided Setup \(Legacy\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/impact/guided-setup-impact-in-app.md) for details on the configuration.

If you choose not to connect to the Impact Delivery Instance, refer to the following features list.

Impact Store Application features supported without the connection to the Impact Delivery Instance:

-   [Prevent and resolve technical debt with AI](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/impact/prevent-resolve-technical-debt-ai.md)
-   [Track Platform Health trends](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/impact/scan-engine-diagnostic-dashboards.md)
-   [Scan Engine integrations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/impact/instance-integration-scan-engine.md)
-   [Monitor instance performance with Instance Observer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/impact/io-overview.md)

Impact Store Application features that require a connection to the Impact Delivery Instance:

-   Communication with your Impact Squad, including visibility into changes you make in your own Impact Workspace
-   [Entitlements and usage using capabilities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/impact/impact-product-adoption-roadmap/capabilities-map.md)
-   [Accelerators and Initiatives](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/impact/accelerator-and-initiative-list/impact-initiatives.md)
-   [Use the recommendations list](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/impact/using-recommendations-iip-ws.md)
-   [Build implementation plans with product adoption roadmaps](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/impact/impact-product-adoption-roadmap/impact-par.md)
-   [Value Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/impact/value-library/impact-in-platform-business-outcomes.md)
-   [Consumption Report in Impact Delivery Instance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/impact/ide-consumption-report.md)

**Parent Topic:**[Impact Delivery Instance reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/impact/idi-reference.md)