Benefits & Usage

---
title: Benefits & Usage
description: Impact Benefits & Usage allows you to quickly access and review the powerful tools available in your Impact subscription.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/impact/impact-features.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Impact Delivery Instance reference, Impact reference, Impact]
---

# Benefits & Usage

Impact Benefits & Usage allows you to quickly access and review the powerful tools available in your Impact subscription.

## Impact benefits

The Impact program has many benefits that are included with the subscription.

<table id="table_c4m_mzz_ryb"><thead><tr><th>

Benefit

</th><th>

Capabilities

</th></tr></thead><tbody><tr><td>

Impact Core

</td><td>

-   [Get started with Impact](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/impact/getting_started_with_impact_concept.md)
-   [Work with experts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/impact/impact-squad.md)
-   [Impact packages](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/impact/impact-packages1.md)

</td></tr><tr><td>

Experts on Demand

</td><td>

-   [Accelerators and Initiatives](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/impact/accelerator-and-initiative-list/impact-initiatives.md)
-   Advisory sessions
-   Expert services discount

</td></tr><tr><td>

Platform Health and Monitoring

</td><td>

-   HealthScan
-   [Monitor instance performance with Instance Observer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/impact/io-overview.md)

</td></tr><tr><td>

Learning and Coaching

</td><td>

-   Adoption Toolkit
-   Learning Credits
-   On-demand training courses
-   Technical certifications
-   Training discount

</td></tr><tr><td>

Premium Technical Support

</td><td>

-   24/7 Inbound Phone Support
-   [Impact Developer Support](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/impact/developer-support.md)
-   Enhanced case response time

</td></tr></tbody>
</table>**Parent Topic:**[Impact Delivery Instance reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/impact/idi-reference.md)