Using Impact

---
title: Using Impact
description: Using Impact available directly through your ServiceNow instance and the Impact Delivery Instance offers a similar experience, but the user interface may vary.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/impact/impact-in-app.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Impact]
---

# Using Impact

Using Impact available directly through your ServiceNow instance and the Impact Delivery Instance offers a similar experience, but the user interface may vary.

## Key features

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Menu

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Details

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[Navigate Impact](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/impact/impact-in-platform-home.md)

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-   Use the progression checklist to onboard your team.
-   Familiarize your team with the Impact Store App features by following the Guided Tour.
-   Interact with your Impact team.
-   Receive tailored recommendations for next steps.

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[Platform Health](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/impact/platform-health-idi.md)

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Use diagnostic tools that help you understand the current health of your instance, identify potential issues and setbacks, and take quick corrective action.​

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[Use the recommendations list](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/impact/using-recommendations-iip-ws.md)

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Use the recommendations full list to view the recommendations tailored for you.

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[Accelerators and Initiatives](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/impact/accelerator-and-initiative-list/impact-initiatives.md)

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-   [Initiatives Catalog](https://www.servicenow.com/docs/access?context=initiatives-catalog): Actionable engagements and workstreams that support your digital transformation.
-   [Accelerator Catalog](https://www.servicenow.com/docs/access?context=accelerator-catalog): Fixed-scope offerings with experts behind each option to quickly provide value exactly where you need it

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[Build implementation plans with product adoption roadmaps](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/impact/impact-product-adoption-roadmap/impact-par.md)

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View your capabilities and product adoption roadmaps for your ServiceNow instances:-   See the applications, or capabilities, at your disposal for achieving your objectives.
-   View a recommended implementation sequence for your capabilities organized into specific phases for optimal implementation.

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[Value Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/impact/value-library/impact-in-platform-business-outcomes.md)

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Captures your objectives, which are high-level goals tied to measurable outcomes that help illustrate value over time.

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[Consumption Report in Impact Delivery Instance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/impact/ide-consumption-report.md)

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View your tier features across various accounts including used and unused Accelerators, initiatives, instance observer users, developer support users, and active case breakdowns.

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</table>**Important:** To access various levels of Impact, a role must be assigned to you. Your Impact Administrator can assign the appropriate roles to you. See [Roles installed with Impact](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/impact/impact-roles.md) for additional information.