View instance-level availability

concept australia Updated Sep 10, 2026 1 min read io-availability.md

The Availability section shows instance-level availability on a geographic map and instance level ServiceNow generated alerts (limited alert types) over the last seven days.

Instance availability

Navigate to Impact > Platform Health > Monitor > Go to Instance Observer.
Select Availability tab and click Instance Availability value.
Select an instance in the Instance field and click Get Snapshot to view the instance availability in a geographical map.

The map plots and highlights the primary and standby data centers by Geo location together with the ServiceNow footprint (all other data center locations). The color of the plot determines the current availability:
- green = available
- red = unavailable based on an active Instance Up/Down alert.
Note: All alerts generated for your instance are consolidated and listed in the Alert Console. To monitor the alerts, navigate to Alerts > Alert Console and filter the Alert Type column with the value Monitoring to see the instance's Up/Down time.

[Omitted image "monitoring-alerts-up-down.png"] Alt text: Instance up or down time filtered by Monitoring alert type.

[Omitted image "io-instance-availability.png"] Alt text: Instance availability in a geographical map.
Select Detailed Instance Availability to navigate to the Instances Dashboard

Known Issues

A problem or defect of an instance that requires proactive mitigation is listed in the Known Issues tab of the Availability section.

Cloud availability
Check specific ServiceNow data center availability, service degradation, or for interruption.

Parent Topic:Monitor instance performance with Instance Observer

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---
title: View instance-level availability
description: The Availability section shows instance-level availability on a geographic map and instance level ServiceNow generated alerts \(limited alert types\) over the last seven days.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/impact/io-availability.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Monitor instance performance, Platform Health, Using Impact, Impact]
---

# View instance-level availability

The Availability section shows instance-level availability on a geographic map and instance level ServiceNow generated alerts \(limited alert types\) over the last seven days.

## Instance availability

1. Navigate to **Impact** &gt; **Platform Health** &gt; **Monitor** &gt; **Go to Instance Observer**.
2. Select **Availability** tab and click **Instance Availability** value.
3. Select an instance in the **Instance** field and click **Get Snapshot** to view the instance availability in a geographical map.

The map plots and highlights the primary and standby data centers by Geo location together with the ServiceNow footprint \(all other data center locations\). The color of the plot determines the current availability:

- green = available
- red = unavailable
based on an active Instance Up/Down alert.

**Note:** All alerts generated for your instance are consolidated and listed in the Alert Console. To monitor the alerts, navigate to **Alerts** &gt; **Alert Console** and filter the **Alert Type** column with the value **Monitoring** to see the instance's Up/Down time.

\[Omitted image "monitoring-alerts-up-down.png"\] Alt text: Instance up or down time filtered by Monitoring alert type.

\[Omitted image "io-instance-availability.png"\] Alt text: Instance availability in a geographical map.

4. Select **Detailed Instance Availability** to navigate to the Instances Dashboard

## Known Issues

A problem or defect of an instance that requires proactive mitigation is listed in the **Known Issues** tab of the **Availability** section.

- **[Cloud availability](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/impact/cloud-availability.md)**
Check specific ServiceNow data center availability, service degradation, or for interruption.

**Parent Topic:**[Monitor instance performance with Instance Observer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/impact/io-overview.md)