Summarize outcomes with ServiceNow Otto

---
title: Summarize outcomes with ServiceNow Otto
description: View a concise summary of your operational outcomes in Impact, including positive or negative outcome trends, adoption of recommended applications, and consumption of related Accelerators.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/impact/value-library/gen-ai-based-outcome-summarizatio.html
release: australia
product: Value Library
classification: value-library
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Value Management, Impact reference, Impact]
---

# Summarize outcomes with ServiceNow Otto

View a concise summary of your operational outcomes in Impact, including positive or negative outcome trends, adoption of recommended applications, and consumption of related Accelerators.

## Before you begin

**Note:** Check your entitlements to determine whether you have access to the Outcomes summarization feature.

Role required: Impact App Admin, Impact Platform Owner, or Impact Portfolio Owner

## Procedure

1.  Navigate to **All** > **Impact** > **Value Management**.

2.  Select one of the following to open the desired outcomes page.

<table id="choicetable_mq4_2zs_djc"><thead><tr><th align="left" id="d39680e92">

Option

</th><th align="left" id="d39680e95">

Action

</th></tr></thead><tbody><tr><td id="d39680e101">

**Outcomes Insights**

</td><td>

1.  Select the **Outcomes Insights** menu item under **Value Management**.
2.  Select the desired insight.
3.  In the Quick links section, select the **Outcome details page** link.


</td></tr><tr><td id="d39680e131">

**Objectives and Outcomes**

</td><td>

1.  Select the **Objectives and Outcomes** menu item under **Value Management**.
2.  On the **Manage objectives and outcomes** page, select the row for the outcome you want to review.
3.  Select **View Details** on the side panel with the outcome details.


</td></tr></tbody>
</table>3.  In the Summarize this Outcome section, select **Summarize**.

    ServiceNow Otto® generates and displays summary information for the outcome, as shown in the following example.

    \[Omitted image "outcomes\_summarizationresult.png"\] Alt text: Outcomes Summarization result

4.  Provide feedback for the summary by selecting the thumbs-up \[Omitted image "thumbs-up-outline-24.svg"\] Alt text: or thumbs-down \[Omitted image "thumbs-down-outline-24.svg"\] Alt text: icons.

5.  Select the Copy to clipboard icon \[Omitted image "copytoclipboard.png"\] Alt text: to access the summary outside of the app \(for example, to include in an email\).

6.  If you think that data might have changed after you viewed the summary, refresh the summary information by selecting the redo icon \[Omitted image "refresh\_aisummary.png"\] Alt text:.