View outcome performance on the product value dashboard
Use the product value dashboard to view tracked outcomes for a selected product. Each outcome appears as an individual card that displays the outcome name, a trend indicator, the current performance value, and a trend chart showing performance over time.
Before you begin
Role required: admin
Note: Viewing outcome performance on the product value dashboard is currently available only for IT Service Management.
Procedure
-
Navigate to All > Impact > Value Management > Product Value.
-
To switch between your eligible products use the Product selector filter.
-
To filter performance by month, quarter, or year use the Trend period filter.
Note: The comparison baseline is the immediately preceding period. For example, a monthly view compares the current month to the previous month.
-
To switch between operational metrics and monetized value use the Realized value filter.
This filter updates each outcome card to show the estimated business value realized for that outcome over time.
-
Narrow the outcomes displayed by objective or value driver using the Quick filter.
If the selected product has no outcomes in a tracking state, a message appears in place of the outcome cards. To resolve this, turn on tracking for one or more outcomes.
---
title: View outcome performance on the product value dashboard
description: Use the product value dashboard to view tracked outcomes for a selected product. Each outcome appears as an individual card that displays the outcome name, a trend indicator, the current performance value, and a trend chart showing performance over time.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/impact/value-library/manage-product-value.html
release: australia
product: Value Library
classification: value-library
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Product value, Value Management, Impact reference, Impact]
---
# View outcome performance on the product value dashboard
Use the product value dashboard to view tracked outcomes for a selected product. Each outcome appears as an individual card that displays the outcome name, a trend indicator, the current performance value, and a trend chart showing performance over time.
## Before you begin
Role required: admin
**Note:** Viewing outcome performance on the product value dashboard is currently available only for IT Service Management.
## Procedure
1. Navigate to **All** > **Impact** > **Value Management** > **Product Value**.
2. To switch between your eligible products use the **Product** selector filter.
3. To filter performance by month, quarter, or year use the **Trend period** filter.
**Note:** The comparison baseline is the immediately preceding period. For example, a monthly view compares the current month to the previous month.
4. To switch between operational metrics and monetized value use the **Realized value** filter.
This filter updates each outcome card to show the estimated business value realized for that outcome over time.
5. Narrow the outcomes displayed by objective or value driver using the **Quick filter**.
If the selected product has no outcomes in a tracking state, a message appears in place of the outcome cards. To resolve this, turn on tracking for one or more outcomes.
| title | View outcome performance on the product value dashboard |
| description | Use the product value dashboard to view tracked outcomes for a selected product. Each outcome appears as an individual card that displays the outcome name, a trend indicator, the current performance value, and a trend chart showing performance over time. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/impact/value-library/manage-product-value.html |
| release | australia |
| product | Value Library |
| classification | value-library |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Product valueValue ManagementImpact referenceImpact |