Create policies for Scan Engine
Policies let you determine how specific definition findings appear on analytics dashboards; you can ignore them completely or place them in a prioritized view.
Before you begin
Role required: admin
You can choose to create policies that label these definition findings as:
- Acceptable as is: Findings remain in the Open Findings table but are excluded from dashboard metrics, health score calculations, and prioritization views. They aren't automatically closed.
- Prioritize: Findings appear in the Prioritized findings module on analytics dashboards.
Procedure
-
Navigate to All > Impact > Platform Health > Open Findings.
-
Select the short description for a finding to open the record to assign a policy.
-
In the Related Links section, select Create a policy for this finding.
-
Set the following fields to configure the policy.
|
Field |
Description |
|---|---|
|
Number |
Auto-generated ID for the policy. |
|
Active |
Enable the policy to display in the Finding Policies page (All > Impact > Platform Health > Finding Policies). |
|
Status |
Select one of the following: - None: The policy is defined but not currently affecting findings
|
|
Order |
Policies are evaluated in order lowest to highest. The first policy that matches a finding is applied; subsequent policies aren't evaluated for that finding. Lower order values have higher priority. |
|
Reason for policy |
Description of why the policy was created. |
When a policy is active, findings matching its criteria display its name in their **Policy** field. View all findings affected by a policy through the policy record's **Findings** related list, or navigate to **All** > **Impact** > **Platform Health** > **Finding Policies** to manage all policies.
Parent Topic:Customize Scan Engine definitions
---
title: Create policies for Scan Engine
description: Policies let you determine how specific definition findings appear on analytics dashboards; you can ignore them completely or place them in a prioritized view.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/impact/working-policies-scan-engine.html
release: australia
topic_type: task
last_updated: "2026-10-28"
reading_time_minutes: 1
breadcrumb: [Customize Scan Engine definitions, Activate Scan Engine and review settings, Configuring Impact, Impact]
---
# Create policies for Scan Engine
Policies let you determine how specific definition findings appear on analytics dashboards; you can ignore them completely or place them in a prioritized view.
## Before you begin
Role required: admin
You can choose to create policies that label these definition findings as:
- **Acceptable as is**: Findings remain in the **Open Findings** table but are excluded from dashboard metrics, health score calculations, and prioritization views. They aren't automatically closed.
- **Prioritize**: Findings appear in the **Prioritized findings** module on analytics dashboards.
## Procedure
1. Navigate to **All** > **Impact** > **Platform Health** > **Open Findings**.
2. Select the short description for a finding to open the record to assign a policy.
3. In the **Related Links** section, select **Create a policy for this finding**.
4. Set the following fields to configure the policy.
<table id="table_ot3_tqp_zjc"><thead><tr><th>
Field
</th><th>
Description
</th></tr></thead><tbody><tr><td>
Number
</td><td>
Auto-generated ID for the policy.
</td></tr><tr><td>
Active
</td><td>
Enable the policy to display in the **Finding Policies** page \(**All** > **Impact** > **Platform Health** > **Finding Policies**\).
</td></tr><tr><td>
Status
</td><td>
Select one of the following: - None: The policy is defined but not currently affecting findings
- Acceptable as is: Exclude findings from metrics
- Prioritize: Highlight the finding in dashboards
</td></tr><tr><td>
Order
</td><td>
Policies are evaluated in order lowest to highest. The first policy that matches a finding is applied; subsequent policies aren't evaluated for that finding. Lower order values have higher priority.
</td></tr><tr><td>
Reason for policy
</td><td>
Description of why the policy was created.
</td></tr></tbody>
</table>5. Select **Submit**.
When a policy is active, findings matching its criteria display its name in their **Policy** field. View all findings affected by a policy through the policy record's **Findings** related list, or navigate to **All** > **Impact** > **Platform Health** > **Finding Policies** to manage all policies.
**Parent Topic:**[Customize Scan Engine definitions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/impact/view-modify-scan-engine-properties.md)
| title | Create policies for Scan Engine |
| description | Policies let you determine how specific definition findings appear on analytics dashboards; you can ignore them completely or place them in a prioritized view. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/impact/working-policies-scan-engine.html |
| release | australia |
| topic_type | task |
| last_updated | 2026-10-28 |
| reading_time_minutes | 1 |
| breadcrumb | Customize Scan Engine definitionsActivate Scan Engine and review settingsConfiguring ImpactImpact |