Easy import template validation

reference australia Updated Sep 10, 2026 2 min read r_TemplateValidation.md
Raw file servicenow.com

Each import template must pass two sets of validation.

Type of validation

Stored in

Results of failing validation

Client-side validation

Import template

The template highlights the invalid cell.

[Omitted image "ImportTemplateClientValidation.png"] Alt text: Import template client validation

Server-side validation

Instance

The import pauses and displays an error message.

[Omitted image "ImportTemplateServerValidation.png"] Alt text: Import template server validation

**Parent Topic:**[Easy import](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/integrate-applications/easy-import/c_EasyImport.md)

Template data validation

Some cells in the template contain calculations or validation rules. These rules are intended to help you enter data that is appropriate for the field (column).

If you want to paste data from another spreadsheet, use the Paste Special command to paste only values or match the existing formatting.

[Omitted image "EasyImportPasteSpecial.png"] Alt text:

[Omitted image "PasteSpecialValuesOnly.png"] Alt text:

Template type validations

Server-side validation verifies that the import template contains the necessary format.

Template type

Validation done

Insert template

  • Template contains a header row with valid field names.
  • Template contains one or more data rows.
  • Template does not contain a sys_id column.

Update template

  • Template contains a header row with valid field names.
  • Template contains one or more data rows.
  • Template contains a sys_id column to match a row to an existing record.
## Data type validations

Both client-side and server-side validation verify that template cells contain data that matches the ServiceNow field type.

ServiceNow field type

Validation done

Choice list

Cell contains a value that matches a choice option from the choice list.

Integer

Cell contains a number without any decimal points.

Reference

Cell contains a value that matches an existing related record. This validation applies only to fields in which the list of possible choices is relatively small and mostly static. It does not apply to fields such as ‘Assigned To’ in which the list of possible choices is dynamic and large. Validation takes place when the data is inserted into the database, but not in Excel.Note: When you enter reference field values in the Excel spreadsheet, enter the display value and not the sys_id of the referenced record. Enter this value the same as you would on a form. For example, for a reference to a user record, enter the username.

True | False

Cell contains a true or false value.

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